Lead Business Analyst / Projects & Strategy
M42 – Capital Health
Total des années d'expérience :14 years, 6 Mois
Responsible for planning, designing, developing, and launching eficient business process, financial optimization, software solutions and operations systems in support of core organizational functions and business processes. By gathering requirements and analyzing data in support of business cases, proposed projects, and systems requirements.
• Worked closely with stakeholders to understand their business objectives and gather requirements, identifying opportunities for improvements and facilitating implementation of solutions.
• Analyzed business cases for proposed projects from the Executive Director Ofice and all other Business Stakeholders resulting in cost reduction and profitability.
• Led cross-functional teams to activate projects & initiatives achieving on schedule & on budget deliverables, while also being vocal point for strategic projects with government partners critical for company expansion & partnership.
• Identified potential risks and issues related to project requirements and worked with stakeholders to mitigate them.
• Prepared roll out plans and activation of strategic plans geared toward achieving company KPIs and scorecards.
• Established a comprehensive work breakdown structure while actively monitoring revenue trends, KPIs, and project backlogs. Collaborated with stakeholders to ensure seamless alignment.
• Performed applied research and business data analysis related to revenue-generating services, customer demographics, providing timely recommendations related to the research findings.
• Prepared financial models and feasibility studies related to projects and expansions.
• Developed and implemented promotional programs for existing and new services to include strategy development and pricing strategy, achieving 105% of revenue target.
• Identified opportunities and introduced new service lines by conducting market trends, needs and competitive landscape analysis.
• Contributed to projects and activities systematically in line with business priorities.
• Maintained a strong relationship with the teams existing accounts to ensure optimization of revenues.
• Led and monitored the team performance to ensure targets are met, and set corrective measures.
• Provided guidance to the team based on the unit KPI, overseeing their activities.
• Assisted and guided the team in preparing sales proposals, tenders (technical and Commercial) and customer agreements.
• Resolved team issues related to customer complaints and extending support when needed.
• Prepared marketing budgets in conjunction with relevant stakeholders.
• Expanded and developed a market for the banks consumer banking unit through corporate banking clients.
• Developed high level relationships with large corporate / merchant / government entities.
• Anticipated in co-branding opportunities and developed correspondence with corporate clients.
• Assisted and collaborated in the development of NBAD online service, PAYNET, LUUP and other electronic banking services with bank corporate clients, merchants and government entities by gathering requirements and continuous feedback throughout the portal life cycle.
• Collaborated and encouraged internal communications to achieve external strategic partnerships.
• Initiated and channeled various projects (Leads generation project, Welcome Kits for new joiners).
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