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Firas Jaroudi, Operations Manager

Firas Jaroudi

Operations Manager·CITYMOVE CARGO & TRANSPORT LLC

Lebanon

Bachelor's degree, Banking & Finance - Business Administration

Work experience

Total years of experience: 22 years, 5 months

Operations Manager

February 2018 - Present

CITYMOVE CARGO & TRANSPORT LLC

Dubai, United Arab Emirates

February 2018 - Present

.

Company industry:
Shipping
Job role:
Logistics and Transportation

Operations Manager

March 2014 - January 2018

National Pro Group SARL

Beirut, Lebanon

March 2014 - January 2018

• Registered as authorized signatory in the company's trade license with full signatory privileges on behalf of the CEO.
• Full executive privileges on Operations control.
• Supporting Board Management with necessary information and reports.
• Managing & controlling directly Logistics Dept. including import/export and all clearance procedures and necessities at ports and airports.
• Managing all aspects of company's requirements specially LG Electronics account in Middle East. (LG Electronics Authorized Service Provider)
• Controlling & Monitoring all operations of "LG Electronics" account - mobiles division (including service and call centers).
• Managing up to 25 staff working at NPG offices & LG Service & Call centers.
• Maintaining smooth logistics operations with subsidiary offices related to LG Electronics such as LGE Levant-Jordan office and LGEMEA-Dubai office and LGE Korea-headquarters.
• Dealing with local & international companies to increase company's productivity.
• Handling all aspects of office work and operations.
• Providing ideal & high-efficient plans to the customers with the support of IT dept., such as installing GPS systems for vehicles fleet tracking (SoftraSys platform), implementing Accounting POS Systems (Software Group platform), and selling High tech CCTV Cameras for surveillance (with complete installation guide)...

Company industry:
Facilities & Property Management
Job role:
Management

Operations Manager

January 2012 - February 2014

WRAP IT CARGO PACKAGING LLC

Dubai, United Arab Emirates

January 2012 - February 2014

Managing operations to enhance profitability and quality of the company.
Controlling all operational procedures.
Operating with international members of IMC to match clients' requirements.
Operating with other Agencies & Logistics companies & shipping lines.
Preparing quotations to fulfill client's satisfaction.
Controlling all in/out operations for packaging, warehousing, removals & relocations, shipping, freight forwarding locally and internationally.
Drawing successful marketing strategies to enhance the company's sales portfolio.
Creating new plans to compete in the market and satisfy clients' needs.
Coordinating Removals, Relocation & Shipment Plans.
Monitoring closely all requirements necessary for Customs Clearances.
etc..

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Assistant Operations & Customer Service Manager

January 2006 - December 2011

ASAYEL SHARES & BONDS LLC

Abu Dhabi, United Arab Emirates

January 2006 - December 2011

•Assisting Operations Manager with Operations Analysis Reports.
•Opening new accounts for investors + generating new investor & trading numbers via Abu Dhabi Financial Market (ADX) and Dubai Financial Market (DFM)
•Assisting stocks-trading brokers with live reports about listed companies on the market prior to submit customers orders on the trading system.
•Managing Customer Service and updating customer accounts to comply with SCA-UAE legislations & procedures.
•Generating SOA Reports for customers who use online trading (E-Trade)
•Checking periodically that documentation is always legislative and up-to-date (applications, passports, etc..)
•Providing Technical Research Analysis based on international sources like REUTERS & BLOOMBERG, etc...
•Assisting Trading department with reports and financial analysis reports that are prepared by operations.
•Dealing with all operational procedures.
•Monitoring customer service staff & dept.

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Safety & Rescue Instructor - Logistics Supervisor

January 2004 - December 2005

NATIONAL ACADEMY FOR PROFESSIONAL TRAINING (NAPT)

Doha, Qatar

January 2004 - December 2005

•Organizing, arranging, preparing training courses with foreign expert teams (such as ELKINS MARINE) to train local Qatari rescue teams (QSART), civil defence, Qatar Emiri Air Force and off-shore workers.
•Preparing & inspecting status of all logistics equipment required for the safety and rescue at all times.
•Dealing with VIP affiliates such as Qatar Petroleum and Qatar Gas, Qatar Airways, Qatari Ministry of Interior - Armed Special Forces Team - Air Force Airborne Rescue...
•Obtained Certificates after participating in multiple rescue missions and trainings such as Fire Fighting, Paramedical Training, Scuba-diving, Search & Rescue, as well as special courses and activities:
-Skydiving Training (Freefall jumping, Tandem, Canopy Control, Wind Tunnel Courses).
-Diving Courses.
-Counter Terrorism Skills Course.
-Confined Space Entry Course.
-Close Quarter Battle Basic Course.

FireFighting:
-Training & Safety Inspection
-Fire Safety Management
-Marine Firefighting
-BOSIET (Basic Offshore Survival Induction & Emergency Training)
-H2S (Hydrogen Sulphide Awareness)
-HAZMAT Awareness Course

Paramedical Training:
-First Aid at Work
-Emergency First Aid
-Intermediate Paramedic Technician
-Advanced Life Support

Search & Rescue:
-Sea Survival & Techniques
-Fast Rescue Boat Module (FRB)
-High Rise Rescue Member
-Road Traffic Rescue/Collision

Company industry:
Maritime & Marine Engineering
Job role:
Teaching and Academics

Education

Business & Computer University (BCU)

June 2003

June 2003

Bachelor's degree, Banking & Finance - Business Administration

Lebanon

GPA (point): 3.0 out of 4

GPA (point): 3.0 out of 4

.

Lycée Abdel Kader (LAK)

July 1999

July 1999

High school or equivalent, Experimental Sciences - Lebanese Baccalaureat II

Lebanon

GPA (percentage): 75%

GPA (percentage): 75%

Skills

Administration
Expert
Administration
Expert
Logistics Management
Expert
Logistics Management
Expert
Operations Management
Expert
Operations Management
Expert
Project Management
Expert
Project Management
Expert
Customer Service
Expert
Customer Service
Expert
Internet Research and Browsing
Expert
Internet Research and Browsing
Expert
Driving License: Lebanon + UAE + International
Expert
Driving License: Lebanon + UAE + International
Expert
Adobe Photoshop
Intermediate
Adobe Photoshop
Intermediate
Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, etc..)
Expert
Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, etc..)
Expert
Radar Mapping, Navigation Skills, Rescue Coordination Skills
Intermediate
Radar Mapping, Navigation Skills, Rescue Coordination Skills
Intermediate
Research Management
Expert
Research Management
Expert
Administration
Expert
Administration
Expert
Logistics Management
Expert
Logistics Management
Expert
Operations Management
Expert
Operations Management
Expert
Project Management
Expert
Project Management
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic
Expert
English
Expert
French
Expert

Memberships

International Movers Convention (IMC)

Member

May 2012

American Movers & Storage Association (AMSA)

Member

May 2012

Training and Certifications

Certifications
Fast Rescue Boats (FRB)
Jun 2006 - Sep 2006

Training
Customs Acknowledgment,Inspection, Refund & Claims eServices
Dubai Trade & Dubai Customs
Apr 2018
Mirsal 2 Customs
Dubai Trade & Dubai Customs
Apr 2018
Dubai Trade Basics
Dubai Trade
Apr 2018

Hobbies

  • Swimming, Running, Reading... Following latest new mobile & pc technology, etc...