Operations Manager
CITYMOVE CARGO & TRANSPORT LLC
Total years of experience :20 years, 5 Months
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• Registered as authorized signatory in the company's trade license with full signatory privileges on behalf of the CEO.
• Full executive privileges on Operations control.
• Supporting Board Management with necessary information and reports.
• Managing & controlling directly Logistics Dept. including import/export and all clearance procedures and necessities at ports and airports.
• Managing all aspects of company's requirements specially LG Electronics account in Middle East. (LG Electronics Authorized Service Provider)
• Controlling & Monitoring all operations of "LG Electronics" account - mobiles division (including service and call centers).
• Managing up to 25 staff working at NPG offices & LG Service & Call centers.
• Maintaining smooth logistics operations with subsidiary offices related to LG Electronics such as LGE Levant-Jordan office and LGEMEA-Dubai office and LGE Korea-headquarters.
• Dealing with local & international companies to increase company's productivity.
• Handling all aspects of office work and operations.
• Providing ideal & high-efficient plans to the customers with the support of IT dept., such as installing GPS systems for vehicles fleet tracking (SoftraSys platform), implementing Accounting POS Systems (Software Group platform), and selling High tech CCTV Cameras for surveillance (with complete installation guide)...
Managing operations to enhance profitability and quality of the company.
Controlling all operational procedures.
Operating with international members of IMC to match clients' requirements.
Operating with other Agencies & Logistics companies & shipping lines.
Preparing quotations to fulfill client's satisfaction.
Controlling all in/out operations for packaging, warehousing, removals & relocations, shipping, freight forwarding locally and internationally.
Drawing successful marketing strategies to enhance the company's sales portfolio.
Creating new plans to compete in the market and satisfy clients' needs.
Coordinating Removals, Relocation & Shipment Plans.
Monitoring closely all requirements necessary for Customs Clearances.
etc..
•Assisting Operations Manager with Operations Analysis Reports.
•Opening new accounts for investors + generating new investor & trading numbers via Abu Dhabi Financial Market (ADX) and Dubai Financial Market (DFM)
•Assisting stocks-trading brokers with live reports about listed companies on the market prior to submit customers orders on the trading system.
•Managing Customer Service and updating customer accounts to comply with SCA-UAE legislations & procedures.
•Generating SOA Reports for customers who use online trading (E-Trade)
•Checking periodically that documentation is always legislative and up-to-date (applications, passports, etc..)
•Providing Technical Research Analysis based on international sources like REUTERS & BLOOMBERG, etc...
•Assisting Trading department with reports and financial analysis reports that are prepared by operations.
•Dealing with all operational procedures.
•Monitoring customer service staff & dept.
•Organizing, arranging, preparing training courses with foreign expert teams (such as ELKINS MARINE) to train local Qatari rescue teams (QSART), civil defence, Qatar Emiri Air Force and off-shore workers.
•Preparing & inspecting status of all logistics equipment required for the safety and rescue at all times.
•Dealing with VIP affiliates such as Qatar Petroleum and Qatar Gas, Qatar Airways, Qatari Ministry of Interior - Armed Special Forces Team - Air Force Airborne Rescue...
•Obtained Certificates after participating in multiple rescue missions and trainings such as Fire Fighting, Paramedical Training, Scuba-diving, Search & Rescue, as well as special courses and activities:
-Skydiving Training (Freefall jumping, Tandem, Canopy Control, Wind Tunnel Courses).
-Diving Courses.
-Counter Terrorism Skills Course.
-Confined Space Entry Course.
-Close Quarter Battle Basic Course.
FireFighting:
-Training & Safety Inspection
-Fire Safety Management
-Marine Firefighting
-BOSIET (Basic Offshore Survival Induction & Emergency Training)
-H2S (Hydrogen Sulphide Awareness)
-HAZMAT Awareness Course
Paramedical Training:
-First Aid at Work
-Emergency First Aid
-Intermediate Paramedic Technician
-Advanced Life Support
Search & Rescue:
-Sea Survival & Techniques
-Fast Rescue Boat Module (FRB)
-High Rise Rescue Member
-Road Traffic Rescue/Collision
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