Customer Service Representative
ADCB BANK
Total years of experience :10 years, 7 Months
Call Center Job Profile: Handling inbound calls of a customer nonstop in day, handling different types of customers, Giving proper assistance to the customer in terms of there queries on activation/blocking of a cards, queries on different products and features, explaining them interest calculation, as well as promoting& cross selling banks different products as per customers preference.
Preparing MIS on daily basis, submitting daily reports to business development officers, checking all accounts opening application, on daily basis, entering the details on the system, preparing reports, of Accounts openings, maintaining the track of a business.
Promoting Banks products like personal loans & credit cards, and achieving my target every months, providing sales MIS TO team leader on daily basis, proving market feedback to improve sales target.