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Firdous Ahmed, Sales Associate

Firdous Ahmed

Sales Associate·Rasasi Perfume Trading Co. LLC,

United Arab Emirates

Master's degree, International Business

Work experience

Total years of experience: 12 years, 6 months

Sales Associate

January 2018 - Present

Rasasi Perfume Trading Co. LLC,

Dubai, United Arab Emirates

January 2018 - Present

Company industry:
Retail & Wholesale
Job role:
Sales

Sales Assistant

January 2018 - Present

Rasasi Perfumes Industry

Dubai, United Arab Emirates

January 2018 - Present

• Delivered personalized customer service, ensuring high levels of satisfaction and
loyalty.
• Handled billing and cash transactions with accuracy and efficiency.
• Managed daily sales operations and achieved consistent sales growth.
• Maintained and monitored store inventory to ensure product availability and proper
stock levels.
• Processed emails and managed documentation work, ensuring smooth
communication and record-keeping.
• Built strong customer relationships to encourage repeat business.

Company industry:
Perfume & Cosmetics
Job role:
Sales

Sales executive

May 2015 - Present

Ajmal perfumes

Mumbai, India

May 2015 - Present

Company industry:
Sales Outsourcing
Job role:
Sales

Sales Associate

January 2015 - January 2018

Ajmal Perfumes

Mumbai, India

January 2015 - January 2018

• Achieved recognition as a top 3 performer.
• Assisted in product selection, driving customer loyalty.
• Maintained store stock and organization.

Company industry:
Retail & Wholesale
Job role:
Sales

Customer Relationship Officer

January 2014 - January 2015

SERCO Call Centre

Guwahati, India

January 2014 - January 2015

• Resolved inbound queries with a 95% resolution rate.
• Improved customer satisfaction through tailored solutions.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

D.Y. Patil University

January 2025

January 2025

Master's degree, International Business

India

University Of Gothenburg

June 2014

June 2014

Bachelor's degree, Accountancy

India

Guwahati University

January 2014

January 2014

High school or equivalent, Accounting

India

Skills

Team work

Expert

Communication skills

Expert

BILLING

Intermediate

COMMUNICATIONS

Intermediate

CUSTOMER ENGAGEMENT

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

INVENTORY MANAGEMENT

Intermediate

RECORD KEEPING

Intermediate

SALES

Intermediate

SALES OPERATIONS

Intermediate

SALES TRAINING

Intermediate

Languages

English

Native Speaker

Arabic

Intermediate

Hindi

Native Speaker

Training and Certifications

Certifications
Basic Computer Knowledge
Retail Training

Hobbies and interests

Reading