Head of Property Asset Management
Fakhruddin Group
Total years of experience :26 years, 7 Months
A leading conglomerate in the Middle East with a diverse portfolio of successful businesses over 53 years that includes trading, hospitality, perfume, manufacturing, beauty and personal care, investment property development and property management- self property (commercials, mall, retails and residential- high rise, low rise, villas and labour camps- Dubai, Sharjah, Ajman, Abu Dhabi has flexible business models to facilitate asset owners, development, with an asset of 4.6 billion AED.
Overall responsibility for strategic planning of properties sales, leasing, owners association, facilities management, customer service, marketing, brand development, Procurement, tenant’s/owners disputes commencing Feasibility Studies through investments, Project Execution, Delivery and Operation of facilities with a turnover of 235 million renew. Reporting to CEO.
• Managing 52 buildings- high rise/low rise- Residential, Commercial, Villas, Warehouses, Labour camps in Dubai, Ajman and Sharjah with occupancy of 6, 670 tenants. ( 3500 units)
• Managing team of 180 staffs, 12 back office staffs, 1- Assistant Manager and 6 site supervisors.
• Facilitating daily communication with executives on tenancy contracts/ sales contract and unit owners-service charges collection, maintenance concerns, Bounce cheques collections, negotiation and work with legal team on defaulter’s payments or to escalate to government bodied such as the RERA and Municipality.
• Suggesting on property investments to directors on own investment portfolio.
• Approving/Disapproving Sales and Lease contracts.
• Preparing SLA and KPI for service contracts and ensuring compliance for the company and subcontractors.
• Ability to meet deadlines work on tight schedule, and manage multiple assignments.
• Ensured adherence to corporate service standards and procedures.
• Negotiating the type and cost of service to be provided, within a budget.
• Reviewing marketing materials, including leaflets, posters and flyers - this can involve writing and proofreading copy and liaising with designers.
• Coordinating with legal department on non-payment/ bounce cheques and to vacate the apartments.
• Proficiently communicated with management, tenants and subordinates. Directing and planning essential central services such as reception, security, maintenance, cleaners, waste disposal and recreation areas.
• Checking on agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies.
• Responding appropriately to emergencies or urgent issues as they arise.
• Coordinating with Advertising Agency to design, develop and implement, advertising & promotional activities for promotional campaigns
• Recruiting staffs and training them on company procedures.
• Proposed business plan on FM, OA and formation of Facilities Management and owners association Management Company from scratch to facilitate group properties and to acquire market share.
Overall responsibility for the strategic free hold and lease hold-facilities, properties, land valuation, warehouse and customer service with a turnover of 78 million gross renew. Reported to Assistant Managing/Managing Director.
•Revived and approved tenders for contractors and Building management.
•Presented annual budgets and profit and loss summary on individual property to committee meeting/ Assistant Managing Director.
•Managed 63 staffs, 7 back office staffs and 4 site supervisors.
•Managed 19 Buildings-G+8, 06 Towers-B+G+14, 01Tower-B2+G+44 and 2 villa compound- consist of 34 villas in Dubai and Sharjah.
•Facilitated daily communication with executives on tenancy contracts/ unit owners-service charges collection, maintenance concerns, Bounce cheques collections, negotiation and work with legal team on defaulters payments or to escalate to government bodied such as the RERA and Municipality.
•Implemented RFP methods for procurements and leasing/ services charges collection procedure.
•Planned best allocation and utilization of space and resources for new buildings, or re-organizing current premises.
•Prepared SLA and KPI for service contracts and ensuring compliance for the company and subcontractors.
•Analyzed snagging report with details and deal with suppliers/ contactors to resolve on both freehold and lease hold properties.
•Managed property interim owner association-free hold properties as a point of contact between developer and investors.
Overall responsibility for strategic planning property leasing, customer service, marketing, brand development, warehousing, legal consultant, tenant’s disputes and government affairs. Reported to General Manager.
•Coordinated with Advertising Agency to design, develop and implement, advertising & promotional activities for promotional campaigns.
•Managing 12 buildings and 35 outlets, supporting leasing executive and maintenance team on daily issue arises.
•Provide training to employees on all facets of operations department on any upcoming event.
•Ability to meet deadlines work on tight schedule, and manage multiple assignments.
•Ensured adherence to corporate service standards and procedures.
•Negotiating the type and cost of service to be provided, within a budget.
•Developing advertising opportunities, which can involve placing adverts in national, regional and specialist publications or on the radio (depending on the organisation and the campaign).
•Maintaining and building contacts with the media.
•Managing the production of marketing materials, including leaflets, posters and flyers - this can involve writing and proofreading copy and liaising with designers.
•Coordinator with legal department on non-payment/ bounce cheques and to vacate the apartments.
•Proficiently communicated with management, tenants and subordinates.
•Directing and planning essential central services such as reception, security, maintenance, cleaners, waste disposal and recreation areas.
•Checking on agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies.
•Responding appropriately to emergencies or urgent issues as they arise
Wonderland a Al Bawadi Investment Group subsidiary, is the largest theme and water park in the U.A.E. offers more than 30 rides and attraction, along with a world-class water park over 22 acres with an annual turnover of AED 650 Million
Overall responsibility for the strategic planning, business development, operations, sales and marketing, business development, customer service, human resources & staff training, inventory control, procurement management, maintaining quality standards, cost control, administration and P & L performance. Directed a team of 153. Reported to the Operation Manager/General Manager.
•Providing support in overseeing project budgets, evaluating process and ensuring project deadlines are met.
•dentifying and analysing area of opportunity internally and externally that may require future follow-up from Organiser.
•Participating in various team, client or vendor meeting as needed.
•Directing the work of contract personnel including usher, security guards, caterers and decorators, and event supported staff crew.
•Negotiating the type and cost of service to be provided, within a budget.
•Finding solution to problem concerning service or event provides, or the people affected.
•Following up with client to arrange payment and, after event, to evaluate the service provided.
•Remaining in a standing position for extended periods of time.
•Overseeing maintenance repairs, routine maintenance service intervals, and landscape, attraction ride and water park and grounds maintenance.
Responsibility for the strategic coordinates the maintenance and outlets crews.
•Identifying and analysing area of opportunity internally and externally that may require future follow-up from
•Meeting production goals through diligent KPI tracking and communication with all personnel.
•Ensuring all appropriate operators/team members are trained and able to perform their duties.
•Responsible for daily operation duties including safety/regulatory compliance among all
•Personnel, KPI’s, planning, troubleshooting, maintenance/preventative maintenance,
•Recording/documentation of data in standardized computer format in a consistent.
•Ensuring immediate action is taken when operational upsets occur and ensure the appropriate.
•Generating reports as deemed necessary for regulatory compliance.