Office Administrator
Multivista Global Limited (Ramco Group)
Total years of experience :10 years, 8 Months
Greet visitors in a courteous and professional manner and escorting them to the destination.
* Travel coordination: Assisted in the Immigration processes such as ensuring documents required
for obtaining visas and work permits are in order for processing. Arranging business travel for
employees (air ticket, hotel, transportation and contract management)
* Maintenance and cleaning: monitor the cleanliness and professional appearance of reception,
work stations, meeting rooms, and public areas; Manage office deco and assets; Deliver daily
office facilities site check and fix any problems regarding lights, copier etc.
* Manage employee business cards, staff contact list, newspaper and magazine management.
* Dispatch the incoming and outgoing mails and packages
* Provide administrative support to managing director and branch manager including filing, and
additional business and employee activity support
* Answering all telephone calls and transferring to people concerned within the company.
* Coordinating activities of administrative personnel. And managing the local health insurance
plan.
* Reviewed email and sent responses as directed by supervisor; received and signed for
mail/packages from couriers.
* Monitors all receivables, collections, etc. and follows up on late payments
Sale Co-ordination:
* Maintaining relations with existing suppliers as well as negotiating purchases with suppliers.
* Checking of customer feedback and keeping full data in the system.
* Perform inventory of office supplies and order what is needed
* Prepared invoices, Quotation and organized delivery schedules.
* Ensure all Filed Service and Installation Form reports sheets are completed and kept up to date.
* Updates customers’ database and reviews invoices/purchase orders, Pending serviced and
generator installations completion.
* Monitors all receivables, collections, etc. and follows up on late payment
Maintenance and cleaning: monitor the cleanliness and professional appearance of reception, work stations, meeting rooms, and public areas; Manage office deco and assets; Deliver daily office facilities site check and fix any problems regarding lights, copier etc.
Manage employee business cards, staff contact list, newspaper and magazine management.
Dispatch the incoming and outgoing mails and packages
Provide administrative support to managing director and branch manager including filing, and additional business and employee activity support
Answering all telephone calls and transferring to people concerned within the company.
Coordinating activities of administrative personnel. And managing the local health insurance plan.
Coordinated and scheduling meetings with internal Executives and external clients
Reviewed email and sent responses as directed by supervisor; received and signed for mail/packages from couriers.
Monitors all receivables, collections, etc. and follows up on late payments
Travel coordination: Assisted in the Immigration processes such as ensuring documents required for obtaining visas and work permits are in order for processing. Arranging business travel for employees (air ticket, hotel, transportation and contract management)
Sale Co-ordination:
Maintaining relations with existing suppliers as well as negotiating purchases with suppliers.
Checking of customer feedback and keeping full data in the system.
Perform inventory of office supplies and order what is needed
Prepared invoices, Quotation and organized delivery schedules.
Ensure all Filed Service and Installation Form reports sheets are completed and kept up to date.
Updates customers’ database and reviews invoices/purchase orders, Pending serviced and generator installations completion.
Monitors all receivables, collections, etc. and follows up on late payment
Performing all aspects of logistical coordination, including equipment tracking, material
acquisition, and overall operational logistics.
* Assisting in negotiating new rates with truck/air freight carriers across all phases of purchasing
and shipping; processing all freight bills and maintaining detailed records.
* Checked all incoming materials, equipment and associated certification.
* Performed various secretarial/clerical duties such as documenting, photocopying, faxing,
mailing, and organizing filing system.
* Established and implemented administrative policies and procedures for the office.
* Filed and recorded corporate documentation, electronic files, inventories and reports.
* Maintained and updated material database system by collecting data to be entered into the
Administration:
* Making travel arrangements (booking flights, cars, and making hotel and restaurant
reservations).
* Administering payroll and Maintain employee records (Attendance) according to company
policy and requirements.
* Providing high level of face‐to‐face customer service and maintaining a customer‐focused
approach, organizing waiting room and communicating client arrival to relevant staff members.
* Screening phone calls and routing callers to the appropriate party.
* Provide general administrative and clerical support including (sorting mailing, scanning, faxing
and copying to management, maintain electronic and hard copy filing system, open, sort and
distribute incoming correspondence)
* Assisted branch manager in his absence in resolving any administrative problems and run
company’s errands to office supply store.
* Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
* Organized the scheduling of meetings, and events; distributed minutes for them.
Inside Sales and cash management:
* Assisting with accounts receivable, payable, bank reconciliations and Managing petty cash float
* Dealing with cold calls & ad-hoc customer sales queries and orders.
* Maintaining an accurate database of customer information including contact details, product
preferences and any special terms.
* Introducing new business customers to the company via telephone sales.
* Creating revised price lists as required and issuing them to customers as appropriate.
* Entering all sales orders into the system and generating invoices
* Oversee all job lot billing for customers and process all customer credits to resolve all issues and
maintain all tax certificate files.
* Monitor processing of all transactions and prepare reports for all return goods and Received.
Warehousing and Logistics
* Streamlines transportation processes and facilitate the shipping of products from one
destination to another
* Arrange transportation and orchestrate deliveries to meet customer demand with no delay
* Prepares loads for shipment and Receives products and coordinates delivery.
* Makes sure warehouse capacity is kept at optimal levels and oversees inventory of goods.
* Manages activities throughout the order fulfilment and transportation cycle to make sure
established deadlines are met
* Continually reviews freight costs, transportation rates, and/or the prices of materials to keep
costs down where possible
Develop positive relationship with clients through the provision of an outstanding quality
service.
* maintaining leave records, attendance records and organizing employee time sheets.
* Assign duties, responsibilities, and work stations to employees in accordance with work
requirements.
* Ensure that all guest bills are accurate, well presented and all charges accounted for.
* Prepare menu briefing sessions prior to each service to ensure staff are aware of Special of the
Day and any special guest requirements.
* Inspect supplies, equipment, and work areas to ensure efficient service.
* Recommend measures for improving worker performance to increase service quality and
enhance job safety.
* Analyze operational problems, such as theft and wastage, and establish procedures to alleviate
these problems.
* Perform various financial activities such as cash handling, deposit preparation.
* Compile and balance cash receipts at the end of the day or shift.
* To receive & process the reservation requests of future Children Birthday parties
* To maintain reservation records by completing forms & sending reservation confirmation letters
and communicating the information to the Head Chef.
2017 – 2019
Human Resource Management Employee Relation & Motivation Recruitment, selection & Training