Client success specialist
Unifonic
Total years of experience :3 years, 0 Months
Client Success Specialist
Engage clients to understand their business, perception and value there deriving from current products.
Advise the clients on best practices and benchmarks, solving problems and addressing concerns they might have.
Manage a portfolio of clients to drive greater business value and ensure our client's investment is being optimally leveraged.
Support Sales efforts to articulate client on-boarding experience and success program.
Proactively drive client adoption and look for opportunities to increase overall contract value.
Work closely with the expansion sales team as opportunities are identified.
Improve client experience & client satisfaction by helping them achieve their stated business outcomes.
Lead strategic, cross-functional initiatives such as client journeys, maturity models, voice-of-client, and product feedback.
Provide feedback to sales, product and marketing on patterns you see with clients that will allow us to more efficiently scale our business.
Build strong relationships and collaborate cross-functionally to drive market readiness, sales hand offs, clients marketing, training actions, services deployment, and effective support.
Generating new clients and find ideas for them how to use the product (sms) then set a meeting with clients and sales
worked for sat and ig registration, manage all Cambridge documents, and manage internal issues
computer science