Customer service Rep
Teleperformance Co. (Verizon account)
Total years of experience :4 years, 1 Months
• Answering incoming calls from customers with order inquiry and/or trouble reports.
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
• Take ownership of customer issues
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
• Handling customer complaints
• Documenting customer interactions
• Verify employee timesheets for accuracy; approve and submit.
• Assist with the development and oversight of the HVAC maintenance budget.
• Provide hands-on supervision of maintenance and repairs.
• Respond to customer generated work requests; prioritize, schedule, and assign work to staff;
complete work order data in a computerized work management tracking system.
• Identify the need for and develop preventive maintenance programs for HVAC systems and
equipment.
• Respond to emergencies in an appropriate and timely manner.
• Ensure high levels of customer satisfaction through excellent Customer service.
• Interacts with customers, offering assistance and responding to queries about products and
purchases.
• Provides recommendations according to customer needs or preferences.
• Locates merchandise for customers and places orders, where necessary.
• Stays up to date with sales trends for better service and achievement of sales.
• Alerts the management of potential security issues.
• Suggest ways to improve sales (e.g., planning marketing activities, changing the store’s
design).