Admin Assistant
GOLDEN EYE IDEALISM - CERAMIC PRO
Total years of experience :14 years, 3 Months
• Manages the company’s lobby area. Greets and deal with the queries of the all visitors, clients and customers and explain our Packages, Offers and Services.
• Answer telephone, screen and direct calls then provide information to callers.
• Responsible for scheduling or booking car appointments.
• Procure office and supplies. Maintain inventory of office stationery
• Provide research, analysis and reporting for management team
• Writing, issuance and implementation of employee memos for Disciplinary Procedures.
• Provide administrative support to office staff
• Performs other related duties as assigned.
Assist in establishing a communication with all related authorities in Qatar as required, also ensures to adhere to the legal procedures of the government.
• Completing all necessary works for issuing and renewing Residence Permit, Exit Permit and Cancellation papers.
• Preparing necessary document for efficient, cost-effective and lawful execution of all required activities adhering to the relevant labor and immigration laws and regulation.
• Responsible for Arranging documents in applying VISA (Business and Tourist purpose) for Company Purchasers for their Business Trip. Organizing their VISA Application Appointments and coordinate with the respective Embassies for VISA related works and queries.
• Preparing documents for Manpower Request or Job Order in Recruiting Employees (in Philippines, Nepal, Sri Lanka, India etc.). Coordinating with various Manpower Agencies for some Recruitment concerns.
• Responsible for scheduling newly joined employees for their Medical and Fingerprinting for the establishment of their Residence Permit.
• Keeping safe custody all the important files, documents/passports as necessary when issued out of Administration Department.
• Responsible for the Application, Renewal and coordinate with employees regarding their Health License Certificates (for Supermarket staffs), Medical Cards and Passports.
• Handles Inbound and Outbound calls/Email/Chat responding to customer’s concern.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Generates potential sales opportunity by providing product information. Recommend specific products and solutions, maintain and build customer relationship.
• Provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
• Research required information using available resources.
• Assists in marketing communications to develop promotional content.
• Performs other related duties as assigned.
Maintain up-to-date knowledge about AT&T products and services.
• Respond to customer queries about AT&T services, equipment, promotions, roaming and billings.
• Enhance customer satisfaction by providing outstanding and prompt customer services.
• Take customer calls and complete service orders.
• Understand customer needs and recommend appropriate products and rate plans.
• Develop innovative ways to sell AT&T products and services to customers.
• Handle customer requests for payments, activations, upgrades and other services.
• Address and resolve customer concerns promptly.
• Handle large volume of customer calls efficiently.
(assigned in U.S Military Base, Bagram Air Field, Afghanistan)
• Manage employees 201 files/ records.
• Worked as Site Administrator and Document Controller.
• Responsible for Monitoring/Updating Staff Manning Movement Record such as Resigned Termination, Emergency Leave, and Vacation Leave.
• Conducts Preliminary interview and Screening.
• Writing, issuance and implementation of employee memos for Disciplinary Procedures.
• Coordinating with Site Coordinators for disseminating and implementation of policies.
• Assist employees regarding their medical and dental problems.
• Preparation of documents for all incoming staffs that includes of Airport pick-up/drop; follow up Travel Agency to complete flight details.
• Welcomes new employees to the organization by conducting orientation.
• Handles administrative and secretarial duties like attending to incoming and outgoing calls, answering inquiries, accommodating visitors, supplies replenishment and other clerical tasks.
(Deployed to SANDOZ PHILIPPINES CORPORATION)
• Responsible for monitoring employee Attendance and Leaves.
• Prepares employee memos for tardiness and absenteeism.
• Prepares employee Health Care Reimbursement/ Out-Patient Claim forms.
• Renders secretarial and clerical assistance to Administrative and Human Resource Department.
• Performs other duties may be assigned by the superiors.
• Files, updates and maintains records to provide current and accurate information for reference.
• Assist in general clerical functions such as filing, encoding and photocopying.
• Receives and distributes incoming mails, including coordination with accredited courier for mails pick-up.