Technical Support Engineer
Bee
مجموع سنوات الخبرة :9 years, 9 أشهر
•Responsible for diagnosing& resolving hardware, software & end user’s problems.
•Developing the infrastructure and systems to meet the company’s needs.
•Working within a TCP/IP network environment, Ethernet Involved in the rollout of software updates and patches.
•Configuring and managing backup & restore procedures.
•Maintaining a wide range of computer hardware and software programmer.
•Monitoring Status of SST machine and stick with SLA down time.
•Deploying new hardware, backups & evaluating new software & security risks.
·Provide technical support for both hardware and software issues our users encounter
·Manage the configuration and operation of client-based computer operating systems
·Monitor the system daily and respond immediately to security or usability concerns
·Create and verify backups of data
·Upgrade systems and processes as required for enhanced functionality and security issue resolution
·Administrate infrastructure, including firewalls, databases, malware protection software and other processes
·Review application logs
·Install and test computer-related equipment.
•Installation and maintenance of all systems.
•Configuration and troubleshooting of server and desktop hardware.
•Providing advice on selection and purchase of IT equipment.
•Maintaining maximum availability of supported services for users.
•Obtaining quotes for supply of goods and services from suppliers.
•Designing, implementing and managing Active Directory.
•Ensure adequate antivirus protection & solutions are maintained and updated. Identify and recommending improvements for E-mail applications & Web page development.
•Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2007 and 2010, Windows Server, Small Business Server 2003/2008, Active Directory management, Windows Mobile, Backup products, Antivirus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.
•Firewall Configuration & Administration.
Network Infrastructure and Linux OS Professional Diploma
1- C++ 2- V.S 3- SQL