Telecommunication engineer
The Sultan Center
Total years of experience :17 years, 6 Months
Working as a Telecom Helpdesk Supervisor in The Sultan
Center (Telecom) (TSC), Contractors for KOC Main Telephone
Exchange from November 2018 until present
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Offered friendly and efficient service • to all customers,
• handled challenging situations with ease.
• Carried out day-day-day duties accurately and efficiently.
Used Microsoft Word and other software tools to create
documents and other communications.
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Exceeded goals through effective task prioritization and
great work ethic.
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Maintained excellent attendance record, consistently
arriving to work on time.
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Delivered service to customer locations within specific
timeframes.
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Actively listened to customers, handled concerns quickly
and escalated major issues to supervisor.
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Improved operations through consistent hard work and
dedication.
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Proved successful working within tight deadlines and fastpaced
atmosphere.
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Served customers in a friendly, efficient manner following
outlined steps of service.
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Worked with all type customers to understand needs and
provide excellent service.
•
• Resolved problems, improved operations and provided
• exceptional service.
Maintained customer satisfaction with forward-thinking
strategies focused on addressing customer needs and
resolving concerns.
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Provided primary customer support to internal and external
customers.
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Answered customer telephone calls promptly to avoidonhold
wait times.
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Offered advice and assistance to customers, paying
attention to special needs or wants.
Worked as a Senior Technician in ATG, Contractors for KOC
Main Telephone Exchange from July 2014 to November 2018
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Actively listened to customers' requests, confirming full
understanding before addressing concerns.
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Created spreadsheets using Microsoft Excel for daily, weekly
and monthly reporting.
•
Offered friendly and efficient service to all customers,
handled challenging situations with ease.
•
Created plans and communicated deadlines to ensure
projects were completed on time.
•
• Carried out day-day-day duties accurately and efficiently.
Actively listened to customers, handled concerns quickly
and escalated major issues to supervisor.
•
Maintained energy and enthusiasm in fast-paced
environment.
as Helpdesk Staff in KNPC Contractor Diyar United
Company (DUC) Kuwait from Jan-2012-July 2014.
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Delivered exceptional level of service to each customer by
listening to concerns and answering questions.
•
Managed team of 6 employees, overseeing hiring, training,
and professional growth of employees.
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Establishes communications systems by
installing, operating, and maintaining voice and data
telecommunications network circuits and equipment.
Worked as IT Helpdesk Staff in KNPC Contractor Alamiah
Technology Group (ATG), Kuwait from Aug-2007 -Dec 2011 .
Worked as a Senior Exchange Technician in IMCO,
Contractors for JO in Communication Division Wafra from
April 2007- June 2007.
Worked as a Senior Technician in KNETCO Contractor for
KOC in KOC Main Telephone Exchange, Radio Station &
Computer Centre from October 2006 March 2007.