Fousiya Thambikudy Abbas

Over 9 years of experience in Operations Management, General Administration in Qatar, UAE & India
* Proficient in MS Excel and MS Office Suite
* Expertise in managing day-to-day relationship with suppliers, transporters, and shipping lines from
placement of order till delivery of shipment, rate negotiations as to ensure achievement of service and
quality norms for smooth flow of operations & supply of required items
* Capabilities in coordinating with internal & external customers for running successful operations;
experience of implementing procedures and service standards for operations excellence
* Excellent in managing customer-centric operations and ensuring customer satisfaction by achieving
delivery & service quality norms; tending to clients’ complaints and undertaking steps for effectively
resolving them
* An effective communicator with excellent relationship management skills and strong analytical, problem-
solving & organizational capabilities
KEYSKILLS
~ Back-office Operations ~ General Administration ~ Procurement
~ Negotiation & Invoicing ~ Client Relationship Management ~ Inventory Control
~ Project Coordination ~ Reporting & Documentation ~ Service Operations
CAREERSUMMARY
Capago French Visa Application Centre

Perform administrative duties, word processing activities, Prepare and maintain logs and spread sheets
* Process incoming and outgoing mail; track the dispatch of the outgoing and incoming correspondences
* Maintain departmental records, archives and information management as deemed necessary to maintain
the support services required for the effective operations of the department in accordance with defined
procedures and quality standards
* Review and process all staff requests assigned by the management for all related administrative services
such as letter drafting, leave processing etc. to facilitate effective personnel administration
* Carry out minor translation of English to Arabic or vice versa when preparing letter address to the
outside parties
* Answer telephones and give information to callers, take messages, or transfer calls to appropriate
individuals
* Manage the entire gamut of operations like drafting bills and invoices for customers using Oracle system,
assisting as a Project coordinator and supervising service related issues as Service Coordinator
* Set up and manage paper or electronic filing systems, recording information, updating paperwork, or
maintaining documents, such as attendance records, correspondence, or other material
* Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when
equipment malfunctions
* Monitored functioning of processes, identified improvement areas and implemented adequate measures
* Coordinated internal, external & regulatory audit / inspections; evaluated internal control systems /
procedures with a view to highlight the shortcomings

Key Result Areas:
* Supervising programs and projects for assigned work unit to establish goals and objectives
* Managed development, implementation, and use of technology throughout the company
* Supervised IT related activities, such as, Computer configuration and Installation for new joiners
* Initiated disaster recovery, back-up procedures, information security and Access Control Systems
* Maintained quality service by establishing and enforcing standards
* Configuring the Network and installing hardware’s at client sites as well as in the company sites
* Provided onsite & remote support for the clients on LAN, WLAN & troubleshooting of hardware/software

Key Result Areas:
* Handled a client Nokia Siemens Network
* Performed Design, Development and testing of Telecom Software Solutions
* Provided support in handover team (RBHO) in NSN Wireless project, quickly ramped up in the new project
Highlights:
* Identified potential cost savings; negotiated a new rebate structure which produced savings
* Saved significant amount on purchase of material by arranging the material from other circle/branch
* Pivotal in streamlining processes by implementing various measures.