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Foza Yousef, Customer service representatives CSR

Foza Yousef

Customer service representatives CSR·posta plus

Kuwait

Bachelor's degree, English Literature

Work experience

Total years of experience: 17 years, 2 months

Customer service representatives CSR

December 2012 - Present

posta plus

Kuwait

December 2012 - Present

Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Issues Co-ordinator

May 2008 - December 2011

alwatan newspaper

Kuwait

May 2008 - December 2011

1. In charge of coordinating & following up.

2. Preparing the office management accounting records

3. Preparing job orders for all the editors and the photographers.

4. Organizing filing system archives.

5. Check up of proof before printing the films.

6. Initiate correspondence on all routine matters.

7. Having the ability to take decisions immediately.

8. Follow up correspondences with other departments and sections ( Editing Dep.- photographing Dep)

9. Following up with advertising department for booking adds and preparing the final "Maket" Before printing

10. Following up with the international agencies (Reuters - Kona - Associated press) through the internet (photo station) and choosing the news with their description pictures, translating them and preparing them of publishing)

11. Keep filing up-to-date.

Company industry:
Journalism
Job role:
Administration

Education

kuwait university

July 2004

July 2004

Bachelor's degree, English Literature

Kuwait

GPA (percentage): 68%

GPA (percentage): 68%

Skills

Technical Writing
Expert
Technical Writing
Expert
Quickr
Expert
Quickr
Expert
Decision Making Skills
Expert
Decision Making Skills
Expert
Customer Feedback
Expert
Customer Feedback
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Technical Writing
Expert
Technical Writing
Expert
Quickr
Expert
Quickr
Expert
Decision Making Skills
Expert
Decision Making Skills
Expert
Customer Feedback
Expert
Customer Feedback
Expert

Languages

English

Expert

Arabic

Expert

Training and Certifications

Training
French courses
Boliglot Institute
Jan 2002

Hobbies and interests

swimming, gagging and music