osama ghobar

 In charge of five tire service branches in different areas with service team includes tire changing and wheel alignment service, and reporting to general manager
 Involving in tires technical issues, handling warranty claims directly with our regional office.
 Supervise service technician and tire technician staff, evaluate the performance.
 Build and maintain a team effort consistent with the goals of the company, exercise strong, fair and consistent leadership with all employees.
 Ensure customers are satisfied with the services performed, assist at the sales counter as needed.
 Keep up-to date on manufacturer warranty and policy procedures while serving as liaison with the factory representatives (regional office).
 Exceeding company service objective by 15% and customer visits through tire balancing and wheel alignment promotions and initialed tire mobile service.

 Managing company employees including all mechanical and bodyshop technicians.
 Provided daily guidance, direction, and motivation to center staff which assist in achieving work process implementation.
 Prepared schedules and plan staff duty rotations to ensure that servicing and repairs are completed as quickly and smooth as possible.
 Was responsible for recruiting front office personnel and technicians with the skills and qualifications required to carry out the type of service and repair required.
 Provided technical training to improve technician’s technical skills.
 Oversaw the inspection of vehicles to identify faulty components and facilitate process for repairs and customer approvals.
 Conducted price negotiations with clients to reach a favorable bargain for both management and client.
 Made sure contact clients were notified of finished repairs and remind them date of next scheduled service and other relevant automotive information.
 Managed customers follow up call to guarantee customers satisfaction.

 Started the operation of a brand new Jaguar, Land Rover and Range rover (JLR) after sales branch in Sulymaniah city from startup.
 Oversee the recruited, oriented, and trained of service technicians to ensure a capable repairs unit, involved in warranty claims to make sure are submitted in correct write ups.
 Created goals and objectives for the service department which includes as annual operating budgets and marketing plan to promote new and current business.
 Keep up-to date on manufacturer warranty and policy procedures while serving as liaison with the factory representatives (regional office).
 Evaluate the performance of service staff through every six months appraisals in order to acknowledge efficient employees and guide underperforming ones.
 Improved profitability 18% through the charting of spending and inefficiency in the both mechanical and bodyshop repairs process.
 Guide and direct the activities of servicing/repair staff to ensure optimal productivity and efficiency.
 Called customers by phone to encourage them to come by our shop for auto repairs whenever we are having service due and parts promotions.
 Monitored parts inventory to regulate and ensure availability of common required vehicle parts.

 Checking and following up warranty claims, direct contact with the regional office for claims and technical issues. Achieved warranty department objectives.
 Maintain accurate record of all accounts and relevant financial information.
 Monitor auto parts inventory to ensure availability of most common and required vehicles parts.
 Ensured service staff complies with government environmental laws and regulations regarding liquid, plastic and metal disposals.
 Evaluate the performance of service staff through every six months appraisals in order to acknowledge efficient employees and guide underperforming ones.
 Keep up-to date on manufacturer warranty and policy procedures while serving as liaison with the factory representatives (regional office).
 To improve revenue I have started customer’s mobility service.

 I joined Alghanim Industries as service supervisor and was promoted to assistant service manager.
 Handled day by day service operation throughout a team of service advisors, mechanical service and bodyshop technicians.
 Maintained high customer service index (CSI) rating by handling customer complaints immediately according to dealership policy.
 Provided training on administrative policies and procedures for all department personnel.
 Encouraging technicians to keep their skills up-to date through periodic technical training on new systems and components offered by the automotive manufacturer.