Licensing Officer
Health Authority
Total years of experience :5 years, 4 Months
Health Authority - Abu Dhabi Abu Dhabi
Licensing Officer Nov 2011 to April2014
• Performing professional work in licensing procedures of new healthcare facilities
• Reviewing the various applications of new healthcare facilities
• Using a computerized system to process new healthcare facilities' applications
• Following the procedures of checking all the documents of any application are complete before processing
• Updating the required information for the registered facilities in the database
• Administering and ensuring the smooth efficiency of the workflow for all applications
• Attending applicants queries for different applications
• Providing information and assistance applicants on their registration process
• Providing troubleshooting and advice to the applicants as needed
Health Authority - Abu Dhabi Abu Dhabi
Administrative Assistant October 2010 to October 2011
• Ensure all the office administrative functions of the Department run smoothly and efficiently;
• Provision of high level customer service and information communication
• Perform general clerical duties
• Answer telephone calls and transfer to appropriate staff members and reply to general information requests with accurate information;
• Greet and receive visitors of the Department, inform the Manager and ensure that required attention and hospitality is provided to the visitors
• Maintain office stationary, paper and electronic filing systems for records, correspondence,
• Create, update and modify documents as requested by the Manager;
• Maintain the calendar schedule for the Manager and ascertain which events require Manager's presence;
• File correspondences and other documentation appropriately;
• Perform such other tasks related to the business function as well as other Data entry.
ASAl Advertisement Company Somalia
Secretary/marketing April 2009 to Oct 2009
• Telephone handling and call management: Receives telephone calls, answering routine questions related to advertisements, taking messages and refers other matters as appropriate
• Main front desk point of contact for all walk-in customers
• Thoroughly checking applications and supported documents, sending the valid applications to the concerned department for processing and following-up the applications for the replies
• Preparing weekly reports
• Ensuring that all necessary procedures, processed documentation and file maintenance are updated and maintained in a timely fashion
• Developing proper data entry that allows easy access to required information
• Establishing and maintaining records of correspondence and other documents by systematic filing of all papers received and dispatched
• Handling and preparing confidential and overseas correspondence, memos and reports
• Arrange itineraries, flights and hotel bookings for foreign visitors during the duration of their visits
• Performs other administrative duties
• Up-dating the corporate contacts data base
• Monitoring and insuring sufficient stationary stocks available all time
• Up-keeping office files
Horn Youth Development Association Somalia
Administration officer Feb 2008 to June 2009
• Dealing with various customer service related tasks, such as: tele-booking, information management and other office skills