Receptionist/Admin Assistant
Alliance Business Centers Network
Total years of experience :12 years, 1 Months
Responsible for handling and maintaining the reception area and ensuring that it is kept organized and neat
Welcomes guests and visitors in a warm and professional way and responds to any inquiries
Handles company and client incoming calls & transfers them to the concerned person. Takes messages when required and ensures that it is forwarded accordingly through email or other method of communication
Handles the opening and the closing of the business center and ensuring that everything is ready for the business day
Responsible for client move-in and move-out to and from their offices
Coordinates with various departments to ensure that all clients’ complaints and requests are carried out accordingly.
Updates all office and client inventories and records consistently
Prepares show offices and ensures they are always ready for walk-in clients
Tracks incoming and outgoing faxes and ensures that it is forwarded accordingly through email or other method of communication
Collates documents from client for their Trade License and Visa Applications
Ensures that all inquiries and complains were responded to effectively and efficiently
Receives and sorts any post mails, deliveries or couriers
Performs other clerical duties such as filing, photocopying, collating, faxing, binding, etc.
Assists with general administrative tasks when necessary
Arranges and prepares the meeting rooms and ensuring that they are presentable and professional at all times
Responsibilities:
Ensured that all staff are informed and well-trained in the hotel's SOP
Handled Online Travel Agencies and filtered reservations to ensured smooth operation
Ensured that all tasks and duties are distributed and handled properly during the
shift
Assisted the Asst. Front Office Manager in fulfilling administrative responsibilities and monitoring
activities like preparing forecasts and statistics.
Handling guest's credit limit and ensuring payment is done
Managed any guest complaint in a professional manner, by resolving it and making
sure the guest is satisfied, and recording it.
Offered assistance at any time in the operations and monitored and suggested
improvement to daily operations .
Acted as Officer-in-Charge whenever Asst. Front Office Manager is not present not present
Other Responsibilities:
Was tasked to create and revise the hotel’s SOP.
Radisson Royal Hotel Dubai
Guest Relations Agent
Duration: September 2011 to November 2012
Responsibilities: Ensured that all guests especially VIP guests were welcomed, greeted upon arrival and bid farewell upon departure.
Escorted guests to rooms and briefed them on the hotel facilities, promotions and activities.
Handled special requests i.e. Honeymooners, anniversaries or birthdays and guest complaints, making sure that all requests and issues are dealt with competently and effectively.
Managed group arrivals and ensured a quick and smooth check-in.
Assisted with Front Desk Agents duties i.e. check-ins and check-outs whenever necessary.
Other Duties: Club Carlson Champion (Rezidor-Carlson Loyalty Program)
Responsibilities: Monitored Member enrollments
Handled Trainings for all promotions and enrollment procedure
Ensured that monthly goal for Club Carlson members are met
Responsible for issuing points and handling all Club Carlson Elite member arrivals
Acting Rooms Coordinator
Responsibilities: In charge of the over-all room blockings of the hotel, monitoring group arrivals and ensuring that group will have a smooth check-in and check-out.
Closely coordinate with Sales Department, Reservations and Finance regarding payment issues.
Handled Front Office Trainings for Reception and Guest Relation Agents.
In charge of the auditing of The TSA Upselling Incentive scheme
Follow-ups correspondence from Reservations and Sales
Assisted Reception on check-in and check-out of guests whenever required
Monitored VIP arrivals and made sure to assign the right room and deliver special amenities before arrival
Handled guest complaints and other special requests
Royal Service Agent
Duration: November 2010 to March 2011
Responsibilities: Monitor and ensure all guest and internal calls were dealt with efficiently and diplomatically
Established rapport with guests and coordinate requests and enquiries.
Coordinated necessary internal service, repair and maintenance complaints
received.
Trainings
December 2010 Opera Functions and Uses Training
May 2011 Hotel Service Optimization System Training
October 2011 TSA Front Desk Upselling Training
Rezidor Responsible Business Training
June 2013 Myrategain.com Training
Miriam College, AB Communication Arts (2006-2010)