Senior Process Analyst
Tanfeeth
Total years of experience :11 years, 7 Months
• Joined Emirates Islamic and played a major role in centralizing the operational process November 2015 - October 2016.
• Was part of various projects and continuously conducting UAT testing to streamline and enhance processing efficiency during system migration.
• Processing Standing Orders, Wakala and Fixed Deposits.
• Cross skilled in both Emirates Islamic and Emirates NBD processes
• One of my key responsibilities is to supervise and train new joiners in for all Financial activities.
• Working directly with Risk department of the Central Bank of UAE regarding reports of customers who are blacklisted due to 4 cheque returns.
• Providing support to Sales Reps, Managers and Senior Management
• Coordinating office activities and operations to secure efficiency and compliance to company policies
• Familiar with the Online Banking processes of the bank as well
• Supervising administrative staff and dividing responsibilities to ensure performance
• Submit timely reports and prepare presentations/proposals as assigned
• Resolving customer complaints received through CRM application.
• Blacklisting and closing accounts for Non-Compliant customers.
• Familiar with Finacle, BPM, Online Banking and CRM application
• Familiar with Finnone and V+ software.
• Cross functionally trained in other processes like Account opening and Account maintenance
• Maintaining process reports for daily activities in adherence to Compliance and Operational Risk.
• Managing one of the most key activity of CIF merging, linking, delinking, etc.
• Received numerous awards and appreciations from various departments, Relationship Managers, branches, etc.
• Joined Islamic banking solutions (IBBS) and played a major role in centralizing the operational process of Account Opening and CIF from November 2015 - October 2016.
• Was a part of various projects and continuously conducting UAT testing to streamline and enhance processing efficiency during system migration in November 2016.
• Expertise in Document Verification of SME, Corporate, Payroll, Retail and Staff accounts.
• Opening SME, Payroll, Retail and Staff accounts on a daily basis in support of branches and sales teams through BPM and Finacle.
• One of my key responsibilities is to supervise and train new joiners in Account Opening and Customer due Diligence.
• Recently promoted as a Supervisor for account opening and Customer Related Queries for Account maintenances and cheque books.
• Resolving customer complaints received through CRM.
• Monitoring all processes in adherence to Operational Risk as per policy,
• Familiar with Finnone and V+ software.
• Cross functionally trained in other processes like Payments, CDD, etc.
• Assisting Payments and CDD team during peak days.
• Maintaining process reports for daily activities in adherence to Compliance and Operational Risk.
• Managing one of the most key activity of CIF merging, linking, delinking, etc.
• Investigation of wrongly mapped customer products linked in other customer profile due to system migration.
• Creation of Corporate and Retail CIF.
• Verifying CRS Forms.
• Updating customer details as per requests received from the call center.
• Received many awards and appreciations from various departments, Relationship Managers, branches, etc.
• Assessing and maintaining portfolios of different banks.
• Calling and emailing customers from various banks who have bad debts.
• Advising customers on how to pay back their loans and making various payment plans for them.
• Maintaining excel sheets and cases of the bad debt customers on a daily basis.
• Providing training about US Visas and its softwares.
• Interacting with CGI on daily basis regarding important updates.
• Supervising three shifts of Information Service Representatives.
Providing training about medical liens, communication & negotiating skills.
Making reports about the training exercises.
Evaluating and assessing trainees fortnightly.
Providing cosmetic goods and diet supplements all over the US & UK.
Highest amount of Sales recorded on a daily and monthly basis.
Science & English Teacher.
Taught grade 6 & 8 O-Levels.
Working for E-Telequote Insurance.
Providing Medicare Insurance all over the United States.
Top Agent for December 2012, January & February 2013.
Highest amount of Transfers recorded on a daily and monthly basis.
Filing of daily transactions.
Managing of Assets.
Account opening help.
Providing necessary help to the finance department, whenever needed.
