Regional Relationship Manager
Zomato
Total years of experience :10 years, 11 Months
• Working for the most visited restaurant/delivery website in the world; responsible for building and managing C-level relationships and strategic partnerships with the biggest brands in the GCC region - including leading QSRs, hotel groups, banks, FMCGs, malls, and conglomerates - finding innovative ways to connect these brands with Zomato’s large user-base.
• Personally generating and managing over AED 2.5 million of annual revenue for the company, by creating customised promotional packages for large corporate accounts, and negotiating profitable contracts, incorporating key verticals, which include advertising, online ordering and the Gold loyalty programme.
• Key clients include: M.H.Alshaya, Emaar, Jumeirah, Unilever, Nakheel, Al Futtaim, Americana, IHG, Hyatt, Dubai Islamic Bank, Emirates Leisure Retail, and many more.
•Helped India’s largest recruitment company grow its market share in the GCC, through selling a range of recruitment solutions and commercial packages to key accounts and big-brand corporations in the region.
•Grew large professional network and built detailed database of 1000+ key accounts, and their respective decision makers, across all sectors - using consultative approach to foster long-term, sustainable relationships.
•Managed small sales team - setting objectives and training/motivating individuals to achieve targets.
•Worked with Vice President to set forecasts and strategy, such as specific industry focus, promotions, etc.
•Represented the company at all major events and exhibitions in the region.
•Generated new business through cold-calling, emailing, direct marketing, networking and referrals.
•Achieved most closed deals of any new salesperson across all UAE branches, within first 3 months.
•Handled entire sales/leasing process from prospecting high-income clients throughout Dubai and GCC region, through to online marketing, presenting luxury properties, negotiating lucrative contracts, and closing profitable deals.
•Brought in a monthly average of AED 30, 000+ worth of revenue for the business.
•Consistently in top 3 for highest daily call average (out of 50 brokers).
•Achieved quickest closed deal of all new recruits (4 weeks).
• Responsible for sales development, key account management and wholesaler management across the region, for one of the UK’s largest independent breweries.
• Led establishment of new sales territory, quickly growing large portfolio of key accounts - exceeding long-term profit and volume targets within just 12 months - becoming number one performer in National Sales division.
• Generated value for the company by partnering with ‘on-trade' and ‘free-trade' accounts, that brought in total annual revenue of more than £1.2M.
• Created sales forecasts and managed marketing budgets for key wholesalers and B2B customers, ensuring top-line growth and bottom-line returns for stakeholders and shareholders.
• Managed small team of sales reps - responsible for training, incentivising and improving performance.
• Identified new revenue streams and worked with prominent industry wholesalers and key regional decision-makers, resulting in increased distribution and enhanced profit margins.
• Assessed and evaluated effectiveness of existing corporate IT infrastructure and helped initiate a brand-new CRM system, which was subsequently implemented across the company, increasing transparency and responsiveness for key accounts.
• Actively monitored and analysed market trends, competitor innovations and customer activities, enabling quick adjustments in go-to-market tactics, using findings to construct long term strategies with Directors.
• Drove brand awareness and loyalty with premium accounts by designing and hosting exclusive promotional activities, events and entertainment, which nurtured relationships and secured contracts.
•Generated and managed new business through social media, cold calling, direct selling, eSales, etc.
•Maximised revenue, through strengthening customer relationships and upselling to existing client base.
•Learnt catalogue of 5000+ products ensuring expertise when dealing with customers.
•Prepared and assisted in presentations to prospective corporate/civic clients, improving sponsorship levels.
•Worked on community projects, including helping co-ordinate 'Small Schools Cup' and 'Schools World Cup'.
•Researched and completed grant applications, securing funding for the organisation.
Modules included: Global Business; Emerging Themes in Marketing; Business Financial Information for Analysis, Decision Making & Control; Managing Business Growth & Sustainability; Leadership & Management; Strategy & Change; Managing Projects & Operations; Employment Experience; Innovation Management.
Economics (A), English Language and Literature (A), Music Industries (B).
11 GCSEs including Maths (A), English (A), Science (A), History (A), Geography (A)
