Sales Coordinator
Amco Group
Total years of experience :15 years, 7 Months
• Support the sales team to achieve the targets
• Coordinate with Operations team, Sales Teams, Sales Partners around the world in getting good pricing and closing sales deals
• Assist Sales team by preparing Sales quotations, proposals needed by Sales Partners and Clients
• Generate Sales Reports and keep Sales Track Records
• Perform follow-up calls to confirm orders or delivery dates.
• Accomplishes production staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow.
• Manage and develop production employees to achieve established goals of safety, performance, production volume, quality, service, and cost.
• Provide technical and operational support to the field office, as well as advice on application of logistics management best practice, systems and procedures. Take initiative in management improvement for the logistic function.
• Design, implement and manage contracts in forwarding, transport and warehousing, where necessary.
• Ensure the implementation, monitoring and evaluation of new initiatives and procedures related to logistics.
• Conduct special management reviews and/or follow-up on audit observations to assist in the improvement of office procedures and practices related to logistics.
• Ensure timely transmission of logistics monitoring information, stock levels and distribution status to the logistics focal point at the national level.
Interacts with customers to provide them with information to address inquiries regarding products and services. Also deal and help resolve any customer complaints.
Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.
Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations.
Provide product or service information to assist customers in making a decision and help generate sales leads.
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
Receives, processes and verifies the accuracy of orders from customers
Daily monitors deliveries and pull out
Assists supervisor in other administrative tasks
- STI