Domain and Hosting Consultant
One.com
Total years of experience :15 years, 5 Months
1. Provide customer satisfaction on answering product related questions.
2. Troubleshooting and resolve client website related issues.
3. Maintain company expectation by meeting programs goals and objectives.
4. Follow up and own unresolved client issues.
5. Identified as SME/ Super user of Onephoto - one of the products of One.com
Projects: Loblaw Companies Limited (Kroll - POS sytem) / McCain Foods (EDI)
1. Achieved a performance metric of 1, one of highest contributor at IBM for establishing exceptional service with the clients which includes 100 % accuracy and 0 error throughout the project
Create functional specification from the Business Requirements Document.
2. Do proper documentation of the proposed system. (Use cases, Test Plan etc.)
3. Perform requirement gathering and analysis, assist in design, develop specifications, implement, test, maintain and support EDI projects;
4. Communicate with the stakeholders for all concern related to the projects.
Global Exchange Services
November 2010- January 2012
TECHNICAL ANALYST
1. Manages and resolves customer complaints and service performance and quality issues
2. Engage the client to obtain EDI requirements; clarify and accurately capture EDI requirements.
3. Develop the client map specification for handover to development.
4. Ensure the completeness and accuracy of map specification.
5. Update client map specifications for new functionalities and change requests.
6. Collaborate with development, QA and deployment teams to resolve map development issues and queries.
7. Provide map status update to clients, project managers and counterparts as necessary.
Confidential Partners Incorporated
August 2008 - October 2010
Position/s: Computer Programmer, Technical Support for Clients
Mapua Institute of Technology 2004-2008 BS in Information Technology