Receptionist/Admin Assistant
Al Nabooda Automobiles
Total years of experience :20 years, 2 Months
Key Responsibilities:
• Greeting and meeting customers
• Service booking
• Rescheduling missed booking
• Assisting Call Center for booking
• Attending customers for appointment
• Attending customers for collection
• Attending walk in customer and distribute to help desk Service Advisor
• Training new colleagues
• Arranging taxi's/drop off service for appointment/walked in customer
• Preparing RO's Service Advisors
• Preparing booking list for daily's appointment
• Perform other task given by Managers
• Reporting and documentation of weekly customer satisfaction survey
• Monitors daily workload of each service advisors for proper distribution of booking requests
• Prepares daily/weekly Service reports (call reports, walk-in, CSS).
• Assisting Logistics Manager for administrative job
• Preparing monthly schedule for Service Advisors
• Invoicing (free service, warranty)
COURTESY CAR:
• Ensure customer was called before collecting the replacement car to make sure proper documents will be carried on the said date.
• Checklist of the car in and out
• Ensure that the correct documents kept in each vehicle
• Check all documents that customer was provided such valid ID, drivers license, and credit card details.
• Ensure that a document has been completed before releasing the car
• Monitor the mileage and arrange a service when needed
• Check SALIK for payments
• Preparing weekly/monthly report to Manager/Supervisor on updated list of replacement car
• Checking traffic fines
Handling four (4) Properties.
(Intercontinental Hotel, Intercontinental Residence Suites, Crowne Plaza Hotel, Al Badia Golf
Club.)
• Giving Courtesy Call with the First time guest.
• Process all incoming and outgoing calls accurately and courteously
• Records and controls accurately wake up calls
• Promotes Priority and Ambassador Program
• Taking restaurant reservation when needed
• Pages guests in co-operation with concerned departments
• Records all entries on activity sheets
• Assists guests with international calls and directory queries
• Calls guests by name whenever possible
• Pages staff member when requested
• Abides by principles of guest privacy
• Handles guest’s needs or requests and reports complaints to Manager.
• Report on logbook daily
• Aware of local telephone listings and frequently dialled numbers
• Strictly abides by standards policies and procedures governing cases of emergency such as
fire, bomb scare and other critical situations
• Advises defects on switchboard equipment to Supervisor
• Maintains a clean work environment
• Attends to all guest queries and requests promptly
• Maintains detailed knowledge of the Hotel’s fire, life and safety system
• Maintains detailed knowledge on the Emergency Response Team and workings of the
telephone room in this regard
• Maintain Hotel Information.
Provide high level of secretarial service, e.g. typing & word processing service for guests.
Assist guest to make Long distance call & Fax handling.
Maintain adequate stocks of office supplies.
Provide information on the import and export business and trading to guests as requested.
Adopt a friendly, helpful and pleasant attitude to all guests.
Seek advice and guidance from the Business Center Supervisor, or Assistant Manager whenever encounters difficulties or special requests in daily operation.
Keep up the cleanliness and workflow of the internal working area. Attend regular meeting
coordinated by the Business Center. Self-Supervisor to discuss situations for improvement.
Ensure appearance, hygiene, courtesy and telephone manners are in good order.
Maintain close working co-operation with other departments as well as all sections in Front Office.
Perform all duties, other than the above as requested by the hotel policies and/or his/her direct supervisor.
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Equitable PCI Bank, Philippines
Position: Accounts Clerk
Section: New Accounts
Duration: January 2004 - November 2004
Reporting to: Chief Accountant
2004 Degree Holder Bachelor of Science in Business Administration Management Major in Business management Ramon Magsaysay Memorial Colleges General Santos City - Philippines.