IT Administrator
United Insurance Brokers (DIFC) Ltd.
Total years of experience :18 years, 7 Months
• Manage MS Server 2003, Exchange Server 2007, Sonicwall Firewall & Barracuda Spam Filter
• Configure and install Cisco/HP switches and Wireless Access Points
• VPN, Active Directory and mailbox administration
• Manage Mitel IP Telephones and GFI Fax server
• Administer Citrix Application Server and client
• Install and manage Spam Filtering Solution - Barracuda
• Administer Oracle Database - Premia Insurance Systems
• Maintain all MFP and printers - HP/Ricoh/Brother
• IT support in UIB (DIFC) and UIB (LLC) office
• Manage and maintain time-attendance and access control systems - Fingertec
• Update and Install anti-virus solution
• Perform daily, weekly, monthly and yearly back ups - Symantec/Cobian/NT
• Provide individual training and support
• Meet with managers to discuss project details and timelines
• Provide IT systems update and status report quarterly and yearly to Manager and UIB London respectively
• Managing MS Windows Server 2003/2008, Exchange Server 2007, Apple Xserve 10.6, Linux Untangle and SonicWall Firewall
• Configure and install Cisco devices such as 800/1800 Routers, Access Points, 3560/2960/500 series switches
• Configure and manage Panasonic PABX telephone system - TDA 200/100, TEM/S824
• Maintain and develop cloud-based SalesForce CRM, Bright Information System, and Filemaker
• Manage network multifunction machines using MyQ printing solution
• Supporting users remotely via virtual desktop (VPN, RDP, Teamviewer, VNC, CORD, Logmein), telephone support or desk-side support
• Managing security systems such as CCTV, Motion Detector Lights, Access Control systems, Biometric Time Attendance) - Everfocus, Bosch, Philips, Chubb, PIR
• Performing on-site/off-site weekly and monthly data backup - Cobian and Symantec Backup
• Setting up and maintaining LAN/WAN, Configure and establish Cisco VPN connection between main office to branch offices and mobile users
• Configure Cisco switch for VLAN clustering
• Maintain all email system facilities such as Exchange server 2007, hosted emails (Google Apps) and client software (MS Outlook 2007/2010)
• Manage, install, configure and troubleshoot Windows XP/Vista/7, Mac OS X operating systems
• Facilitate Anti-virus systems - Symantec Endpoint Protection
• Maintain and troubleshoot all kinds of office equipments such as Multi-function printers (MFP) stand-alone and network printers, scanners, copiers, and fax machines
• Troubleshoot computer problems, build and upgrade systems, install software and perform general maintenance.
• Build and update website
• Refer major hardware/software problems or defective products to vendor
• Work closely with the General Manager regarding new IT projects
• Responsible for implementing IT policies across the business
• Oversee the daily performance of network & computer systems
• Answer or attend user inquiries regarding computer software or hardware operation to resolve problems
• Perform weekly and monthly backup of users important data
• Setup equipment for employee use, performing and ensuring proper installation of cables, operating systems, or appropriate software
• Install and perform repairs to hardware, software, or peripheral equipment, following designs or installation specifications
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Refer major hardware or software problems or defective products to vendor or technicians for service
• Develop training materials and procedures, or train users in proper use of hardware or software
• Confer with staff, users, and management to establish requirements for new systems or modifications
Technologies/Products involve:
• MS Windows clients - Windows XP/NT/2000/Vista
• MS Office 2003, Adobe products, MySQL, Apache, Php, Joomla, HTML, ASP.Net, NT Backup
• MS Server 2003 R2 Service Pack 1, MS Web Server 2003
• Trend-Micro Anti-virus client/server
• Citrix Xenclient, Remote Desktop, Virtualization, Oracle database
• Dell and IBM Desktop, Laptop, Monitors and peripherals
• Alcatel digital telephone systems
• Network and local printer or multifunction machine - inkjet, laser, thermal, toner-based, dot matrix - HP/Xerox/Epson/Samsung
• CISCO 2500 series router and Layer 3 Cisco switch, VLAN trunking
• Cat5e network cables
• Troubleshoot and resolve computer hardware and network issues
• Identifying and solving any problems that affect computer operating systems
• Network cabling and connecting computers within the same organization to enhance communication
• Assisting staff in configuring and installing their laptops, desktops, printers and other computer peripherals
• Maintenance and upgrading of computer systems or offering recommendations on upgrade needed
• Installing software, patches, updates on desktop, laptop & server
• Assemble parts, testing of computers and ensuring that computer systems are functioning properly before deployment
• Help in examination of network equipment
• Works with procurement staff to purchase fully assessed hardware and software specification
• Maintain telephone systems, order computer supplies and consumables
• Escalating major incidents to IT management quickly and clearly
• Carrying out other duties as requested by management
Technologies/Products involve:
• MS Windows XP, 2000, NT, ME, Microsoft Office 2000/2003, Adobe Products
• MS Server 2003 R2
• Cisco 1800 series router and Cisco catalyst E500 series switch
• Dell, HP, IBM and Acer desktop, laptop, and peripherals
• Norton Antivirus
• Visual basic database
• Analog PSTN telephone systems
• Cat 5e network cable, Patch panels