Sales
Citibank
Total years of experience :9 years, 7 Months
• Approves loans within specified limits, and refer loan applications outside those limits to management for approval, giving them the monthly EMI as well as the tenure of the loans they can avail.
• Meet with applicants to obtain information for loan applications and to answer questions about the process as well as the time frame it may incur.
• Evaluates loan applications and documentation by confirming credit worthiness.
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Provides Cross selling against customer who has existing accounts either loan, cards or insurance. If they have an existing loan and still within the DBR we offer them credit card with specified limits and vice versa.
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services they could avail.
• Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
• Ask for references who might be interested in availing of the products we have and check if the company is possible to be listed and provide an account opening for salary transfer.
• Evaluate the status of the client as well as the office if the company is a SET UP company or Legit company.
• Review and update credit and loan file.
Dunia Finance
Oud Metha, Dubai U.A.E
Relationship Officer December 14, 2013 - Present
• Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
• Meet with applicants to obtain information for loan applications and to answer questions about the process.
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
• Review and update credit and loan files.
• Sell telecommunications products and services to both individuals and companies.
• Sell VoIP for corporate technology and communications systems.
• Build market position by locating, developing, defining, negotiating, and closing business relationships. • Keep abreast of current technology trends.
• Identify, contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.
• Leverage the CRM system to develop prospecting and sales strategy that ensures high activity and effective closing ratios.
• Book and install new lines/circuits/bundles/services to meet established monthly quotas.
• Write and submit accurate orders.
• Design customized, cost-effective solutions for the client.
• Manage a territory using technology, prioritization and time management skills.
• Submit pricing and pre-qualification requests reflecting the client's requirements.
• Maintain an updated database in sales database including all activities, partners, and opportunities with their current status.
• Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship.
• Capture and review any competitive intelligence gathered and proactively communicates this information to marketing.
• Define personal and corporate revenue objectives.
• Handling registrations for new customers and update customer info.
• Handling customers who’s having collections issues and obtaining their payments for company revenue
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients.
• Research required information using available resources;
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates.