Freyah Allana

• Supported the delivery of a nationally tracked strategic programme,
coordinating a 7-person multidisciplinary team to set up, test and implement a new
artificial intelligence solution in a regulated operational environment.
• Acted as central coordination point for project activity, managing
documentation, communications, timelines and issue resolution across multiple
stakeholders and executive sponsors.
• Maintained rigorous risk, issue and dependency tracking, achieving a 99%
issue resolution rate and ensuring compliance with governance, audit and regulatory
requirements.
• Coordinated activity across multiple platforms (document management systems,
project & portfolio management software, collaboration tools), ensuring accurate
reporting and version control.
• Liaised with external suppliers and technical partners, escalating and resolving
mission-critical (P1) issues to maintain continuity of service delivery.
• Supported project boards and senior governance forums, monitoring tolerances,
risks and benefits realisation against agreed plans.
• Contributed to portfolio prioritisation and backlog reduction, helping
rationalise 70% of outstanding work by identifying high-value, low-effort initiatives.
• Built trusted working relationships with internal audit, PMO and service leads,
ensuring projects were delivered to quality, time and scope expectations.

• Led the coordination and production of digital and visual communications,
delivering approximately 80% of design collateral used across a county-wide
organisation.
• Supported large-scale organisational change by creating consistent, accessible
communication materials aligned to national and regional frameworks.
• Adapted national brand guidelines into locally relevant design themes, supporting
clarity, engagement and stakeholder understanding.