Customer Services Representative
Teradata
Total years of experience :25 years, 5 Months
Teradata technical support delivered remotely including hardware & software fault resolution, and software installation,
Teradata Support and Engineering is based on a proactive service philosophy and requires constant focus on the customer’s needs and an excellent service delivery.
System installations, preventative maintenance and Hardware/Software upgrades, Account Management of both Business Critical and Enhanced level Teradata customers, being the prime point of contact with the accounts and the ‘owner’ of all activities within these accounts
Counseiling to the enterprise level customers especially about Disaster Recovery, Big Data and Virtualization technologies.
Implementing EMC BRS solutions (Avamar, Datadomain, Networker) and supporting. Supporting HyperV and Vmware hypervisor systems for cloud infrastructure. Dell Equallogic, Compellent, EMC VNX, VSPEX, Vblock, Extreme-IO.
Contract owner
Instructor of the technical training center. Dell Equallogic, Compellent, Blade servers implementation and support trainings. Project management and supporting partners when they need help during storage/server implementations or complicated errors.
Responsible of whole IT Technologies of the company. Network administration (Cisco&3com Layer-3 Swicthes, Cisco routers, MPLS, Fiber Connections) OS administration (Linux, Windows, Cluster, Active Directory), Database administration (SQL Server 2005-2008-2010) IT security administration (Checkpoint and Cisco Firewall administration and ITIL management, Penetration and vulnerability scanning tests), counseling to Eczacibasi Holding companies about IT security, Project management (strategic planning), AntiVirus administration (McAfee & Symantec SEP), Application administration (Mikro ERP, Exchange, Hyperion, Cyristal Reports, Office Applications), Backup administration
(Acronis, Avamar, ArcServe), Physical systems administration ( HP, IBM, Dell servers and storages), Virtualization ( Vmware Vcenter and Citrix ZenApp), Department Mangement
(Budget, Purchasing, Planning, Designing etc.), enduser support. I was the only one person in IT department and reporting to General Manager directly. I installed and managed with very limited support all the systems that E-Kart used included today.
Network administration (Cisco&3com Layer-3 Swicthes, Cisco routers, OS administration (Linux, Windows, Cluster, Active Directory), IT security administration (Special Firewall for the company, ITIL management, Penetration and vulnerability scanning tests), Database administration (Oracle 9i - 10g) Project management (strategic planning), AntiVirus administration (McAfee & Symantec Norton), Application administration (Exchange, Distributed File Systems, Link Güne# ERP, Hyperion, Cyristal Reports, Office Applications),
Backup administration (Acronis, NTBackup), Physical systems administration ( IBM, Dell servers and storages), Department Mangement (Budget, Purchasing, Planning, Designing etc.) I was the only one person in IT department and reporting to co.General Manager (Finance) directly. I installed and managed with very limited support all the systems that Klueber used.
Network administration (Baynetworks and cisco routers, cisco&3com layer3 switches, fiber connections), OS administrations (Unix&windows clusters), Applications administration (SAP R/3, PowerDocs, Exchange, Office applications), AntiVirus (McAffee), Backup administration (ArcServe Solo), Physical systems administration (HP, IBM servers), end user support, design and install whole IT systems.