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Fuhad Ali SV, Technical Support Engineer

Fuhad Ali SV

Technical Support Engineer·Web4africa

Qatar

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 11 years, 8 months

Technical Support Engineer

November 2017 - Present

Web4africa

Randburg, South Africa

November 2017 - Present

Linux Web-hosting support.
Extensive experience in installation, networking, and administration in various environments.
Windows and Linux OS troubleshooting.
Handled CPanel Plesk and direct admin webhosting panel in L1, L2 and L3 support.Handled Virtualizor management and support.
Handled shell scripting and its algorithms Knowledge of Docker, Kubernetes, and Ansible Automation.
Handles monitoring tools like Nagios, Pingdom, and Observium.

Company industry:
IT Services
Job role:
Information Technology

Server Administrator

July 2014 - March 2017

HashRoot Technologies

Kerala, India

July 2014 - March 2017

Server hardening and auditing with detailed reports. Configure LVM, NFS, SAMBA, NTP, DNS, FTP etc.
Worked within a globally distributed team as team leader. Handled PHP and Apache, Nginx modules installing and troubleshooting.
Creating new accounts for clients and adding permissions as per their plan from WHM.
Handled all DNS-related issues from a domain registrar and Cloudflare issues.
Customer interaction through chats and emails to build a good relationship with customers.
Handling DDOS Attack.
Identifying and disabling spamming Scripts.

Company industry:
Installation & Technical Services
Job role:
Information Technology

System Administrator

July 2013 - October 2013

Malabar Groups of Company (IT Dept)

Kerala, India

July 2013 - October 2013

Hands-on Experience on WLAN and LAN networks. Worked on Active Directory by adding groups and organizations.
Adding new computers to the company domain and installing essential software.
Handled issues related to Windows OS, network Printer, Scanner, and Barcord printer configuration.
Troubleshooting issues through remote access using RDP and SSH.
Handled domain migration, SSL installation, and configurations. Installing and configuring Microsoft 365, Outlook, Zoho mails, and Google mails.
Managing User profiles, permissions, and applying group policy on servers.
Support for Business Applications and All Microsoft Products.
Check for Viruses and Spyware solutions on remote Workstation’s
Worked as team lead for motivating and coaching employees to get powerful outputs.

Company industry:
IT Services
Job role:
Engineering

Education

Calicut University

May 2013

May 2013

Bachelor's degree, Computer Engineering

India

GPA (point): 6.75 out of 20

GPA (point): 6.75 out of 20

• Bachelor of Engineering (Computer Science And Technology) from A.W.H Engineering College, Kerala (With CGPA: 6.75
View attachment

Himayathul Islam Higher Secondary School

March 2009

March 2009

Diploma, plus 2

India

GPA (percentage): 73%

GPA (percentage): 73%

• Higher Secondary from Himayathul Islam Higher Secondary School, Calicut, Kerala (with 73%)
View attachment

Himayathul Islam Higher Secondary School

March 2007

March 2007

High school or equivalent, SSLC

India

GPA (percentage): 89%

GPA (percentage): 89%

• High School from Himayathul Islam Higher Secondary School, Calicut, Kerala (with 89%)
View attachment

Skills

Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Linux
Expert
Linux
Expert
CentOS
Expert
CentOS
Expert
cPanel
Expert
cPanel
Expert
Windows Server
Expert
Windows Server
Expert
team lead
Expert
team lead
Expert
windows
Expert
windows
Expert
email troubleshoot
Intermediate
email troubleshoot
Intermediate
Linux
Expert
Linux
Expert
MS word
Intermediate
MS word
Intermediate
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
CentOS
Expert
CentOS
Expert
cPanel
Expert
cPanel
Expert
Windows Server
Expert
Windows Server
Expert

Languages

Hindi
Intermediate
Malayalam
Native Speaker
English
Expert

Memberships

Linked IN

Social network

March 2014

Training and Certifications

Certifications
Red Hat Certified Specialist in Ansible Automation
Mar 2020 - Mar 2023
Red Hat® Certified Engineer
Mar 2017 - Mar 2020
Show credentials
Microsoft Certified Solutions Associate
Red Hat® Certified System Administrator
Mar 2017 - Mar 2023
Show credentials

Hobbies

  • Internet Browsing
  • Listening Songs
  • Looking for new Technologies in internet