G-Cliff Nacua

• Receive inbound inquiries including but not limited to current or savings
account, debit or credit card, loans, and other merchant services
• Direct clients navigating online accounts
• Advise clients on mortgages and raising loans
• Recommend appropriate banking program
• Process bank related requests
• Sales/Marketing financial products or services
• Verifying customer data to detect and identify financial fraud
• Handles complains
• Disputes

• Ensure Passenger Safety
• Inquiries and complains
• Check-In Information Counter
• Flight Information
• Incoming & Outgoing Phone calls
• Queue Assistance
• Shift Daily Report

• Risk Management - Assist in the monitoring of transactions, authorizations
and payments to merchants to prevent fraud loss (Authorization & Fraud
Control Unit).
◦ Account Management - manage client expectations, set realistic goals
early, communicate clearly and regularly about scope and progress,
and establish firm boundaries regarding timelines and deliverables.
Providing excellent customer service.
• Ensure customer satisfaction, drive business development, and serve as
the main point of contact between the company and clients.
• Developing and maintaining long-term partnerships with clients.
• Handle client complaints, provide product and service solution and
information, and report on their performance.
• Receive incoming calls from acquired clients in relation with payments,
missing transactions, refunds, etc
• Send verification requests to issuers to confirm legitimacy of the
transaction(s)/authorization(s).
• Identifying assessing and controlling threats.
• Interacting and coordinating with different acquiring functions to gather
information
• Receive incoming calls from acquired merchants in relation with
payments, missing transactions, refunds, etc.
• Making outbound calls for gathering information/documents from
acquired Merchants.
• Responding to merchant emails and queries within agreed turnaround
time. Manages merchant expectations by answering queries related to
payment.

• Account Security
• Inquiries and complains
• Request
• Card application
• Disputes
• Delivery
• Credit Limit / Transactions

• Account Security
• Money Transfer (Financial Account)
• Queries
• Disputes
• Send & Receive Money Standard Approval

• Build sustainable relationships of trust through open and interactive
communication
• Handle complaints, provide appropriate solutions and alternatives within
the time limits and do follow-ups to ensure resolution
• Upselling products and/or services to the customers
• Meets and at times exceed sales target of the program
• Demonstrate the ability to meet and exceed individual performance
goals/KPI

• Account Security
• Basic Customer Service
• Queries
• Sales
• Troubleshooting
• BroadBand2Go