Gaby Milan, Sales Department Manager

Gaby Milan

Sales Department Manager

AQUARIUS S.A.L

Lieu
Liban - Beyrouth
Éducation
Master, Master of Business Administration
Expérience
33 years, 4 Mois

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Expériences professionnelles

Total des années d'expérience :33 years, 4 Mois

Sales Department Manager à AQUARIUS S.A.L
  • Liban - Beyrouth
  • Je travaille ici depuis mars 2014

* Monitoring and managing all the sales activities in Aquarius S.A.L., monitoring the performance of sales daily works as well as assisting the sales force in securing offers;
* Providing technical consultations for water & wastewater treatment for local and overseas projects;
* Preparing, submitting, and following‐up offers (in some cases);
* Monitoring and managing the collaboration of department staff with the design department for the finalization of designs;
* Leading evaluation exercises during and after project completion to ensure projects implementation are in line with the agreed design and work plan;
* Coordinating with clients and consultants regarding in hand and potential projects;
* Managing the preparation of the needed technical specs, including but not limited to drafting BOQs, specs, drawings, narrative briefs and pricing, in line with the project requirements;
* Monitoring and managing the coordination between the technical‐commercial team and the purchase department for the actual purchases;
* Taking charge in the department of some of the HR officer’s responsibilities, such as recruitment and development training, coaching and training new sales engineers;
* Initiating and setting capacity building plans for technical staff under my supervision to ensure
strengthening their knowledge and staying up to date on all of the latest technologies, best practices and findings in the sector;
* Organizing and leading strategic workshops for the staff to brainstorm, evaluate and set SMART objectives for the department, in line with the recorded lessons learned and good practices;
* Adhering to and enforcing the implementation of QMS (ISO 9001:2015) and monitoring the application of Standard Operation Procedures (SOPs) and processes related to the sales department;
* Attending trainings and exhibitions to broaden knowledge in pools, water and wastewater fields;
* Submitting monthly reports to the general manager to update on implementation progress, bottlenecks, project statuses, evaluation and proposed technical solutions. Managing and organizing my team in full agreement with the general manager’s directives;
* Establishing statistics on sales and prospecting data for sales analysis and improvement.

Maintenance Department Manager à AQUARIUS S.A.L
  • Liban - Beyrouth
  • février 1995 à février 2014

* Monitoring and managing all the maintenance activities in Aquarius S.A.L;
* Providing technical consultation for water & wastewater treatment for local and overseas projects;
* Preparing all yearly maintenance contracts (around 600) related to the existing clients of Aquarius S.A.L;
* Monitoring and managing the procedures of ordering the necessary spare parts and chemicals needed for the proper maintenance of the different plants;
* Monitoring and managing the coordination between the maintenance engineers and technicians team;
* Taking charge in the department of some of the HR officer’s responsibilities, such as recruitment and development training, coaching and training new maintenance engineers;
* Initiating and setting capacity building plans for technical staff under my supervision to ensure
strengthening of their knowledge and staying up to date on all of the latest technologies, best practices
and findings in the sector;
* Organizing and leading strategic workshops for the staff to brainstorm, evaluate and set SMART objectives for the department, in line with the recorded lessons learned and good practices;
* Adhering to and enforcing the implementation of QMS (ISO 9001:2015) and monitoring the application of Standard Operation Procedures (SOPs) and processes related to the maintenance department;
* Attending trainings and exhibitions to broaden knowledge in water and wastewater fields;
* Submitting monthly reports to the general manager to update on implementation progress, bottlenecks, project statuses, evaluation and proposed technical solutions. Managing and organizing my team in full agreement with the general manager’s directives.

Maintenance Engineer à AQUARIUS S.A.L
  • Liban - Beyrouth
  • mars 1992 à janvier 1995

Maintaining the equipment of the pumping stations, fountains, swimming pools, water, domestic and industrial wastewater treatment for the existing projects at Aquarius S.A.L;
* Supervising of all technician works related to daily maintenance jobs;
* Preparing the schedule related to the regular maintenance visits of the different treatment plants.

Electrical Engineer à (On My Own)
  • Liban - Beyrouth
  • janvier 1991 à février 1992

* Conception, design and installation of electrical and electronic projects related to home automation and outdoor advertising LED screens (On My Own).

Éducation

Master, Master of Business Administration
  • à USJ, Dauphine & Sorbonne
  • septembre 2014

MBA International Program. USJ, Dauphine and Sorbonne Universities : Beirut ‐ 2013/2014

Master, Electrical Engineering
  • à Lebanese University
  • novembre 1989

Electric & Electronic engineering

Specialties & Skills

COACHING
CONSULTING
CONTRACT MANAGEMENT
CUSTOMER RELATIONS
EXHIBITIONS
GENERAL MANAGEMENT
HUMAN RESOURCES
ISO 9000
MANAGEMENT
MICROSOFT WORKS

Langues

Arabe
Expert
Anglais
Expert
Français
Expert
Espagnol
Moyen

Formation et Diplômes

Chemicals for Boilers & Cooling Towers (Formation)
Institut de formation:
Chemipol (Lebanon)
Date de la formation:
January 2019
Industrial Wastewater Treatment (Formation)
Institut de formation:
Office International de l'Eau (France)
Date de la formation:
January 2019
Commercial Fountain Technology (Formation)
Institut de formation:
Oase (Germany)
Date de la formation:
January 2019
Industrial Wastewater Treatment (Formation)
Institut de formation:
PUM (Netherlands Senior Experts)
Date de la formation:
January 2019
Project Design in Sustainable Sanitation (Formation)
Institut de formation:
CEWAS (Beirut)
Date de la formation:
January 2018
Industrial Wastewater Treatment (Formation)
Institut de formation:
Office International de l'Eau (Beirut)
Date de la formation:
January 2018
Domestic Wastewater Treatment (Formation)
Institut de formation:
Office International de l'Eau (Beirut)
Date de la formation:
January 2015
Dialysis water (Formation)
Institut de formation:
Ameriwater (USA)
Date de la formation:
January 2012
Ozonation Systems (Formation)
Institut de formation:
Aquapurification (USA)
Date de la formation:
January 2011
Pumps Reparation (Formation)
Institut de formation:
Office International de l'Eau (Beirut)
Date de la formation:
January 2011
Pumps Reparation (Formation)
Institut de formation:
Office International de l'Eau (Beirut)
Date de la formation:
January 2011
Domestic Wastewater Treatment (Formation)
Institut de formation:
Office International de l'Eau (Beirut)
Date de la formation:
January 2010
Water Treatment (Formation)
Institut de formation:
Office International de l'Eau (Beirut)
Date de la formation:
January 2008
Domestic Wastewater Treatment (Formation)
Institut de formation:
Office International de l'Eau (France)
Date de la formation:
January 2007
Domestic Wastewater Treatment (Formation)
Institut de formation:
Office International de l'Eau (Beirut)
Date de la formation:
January 2007
Pumps (Formation)
Institut de formation:
Grundfos (Dubai)
Date de la formation:
January 2006
Wastewater Treatment (Formation)
Institut de formation:
Office International de l'Eau (France)
Date de la formation:
January 2005
Water Treatment Chemicals (Formation)
Institut de formation:
Hydrachim (France)
Date de la formation:
January 2004
Monitors & Contollers (Formation)
Institut de formation:
Prominent (France)
Date de la formation:
January 2004
Reverse Osmosis Units (Formation)
Institut de formation:
Prominent (Czech Republic)
Date de la formation:
January 2004
Reverse Osmosis Units (Formation)
Institut de formation:
Crane (USA)
Date de la formation:
January 2003
Pumps (Formation)
Institut de formation:
Grundfos (Dubai)
Date de la formation:
January 2001
Sales of Water Treatment Equipment (Formation)
Institut de formation:
Culligan (Spain)
Date de la formation:
January 1996
Water Treatment Equipment (Formation)
Institut de formation:
Osmonics (France)
Date de la formation:
January 1998
Water Treatment Equipment (Formation)
Institut de formation:
Euroimpex (Italy)
Date de la formation:
January 1998
Project Management Professional (Certificat)
Date de la formation:
January 2019
Financial Management For Non-Financial Managers (Certificat)
Date de la formation:
January 2018
Microsoft Office (Excel, word, Outlook) (Certificat)
Date de la formation:
January 2011
Financial Skills For Non-Finance Managers (Certificat)
Date de la formation:
January 2010
Root Cause Analysis (Certificat)
Date de la formation:
January 2010
Types of People (Certificat)
Date de la formation:
January 2010
Basic Selling Skills (Certificat)
Date de la formation:
January 2009
Customer Service (Certificat)
Date de la formation:
January 2009
Performance Measurement (Certificat)
Date de la formation:
January 2009
ISO 9001:2000 Internal Auditor (Certificat)
Date de la formation:
January 2009
Time & Project Management (Certificat)
Date de la formation:
January 2008
Beginner Spanish Language (Certificat)
Date de la formation:
January 2008
ISO 22000:2005 (Certificat)
Date de la formation:
January 2007
ISO 9001:2000 (Certificat)
Date de la formation:
January 2007
HVAC Systems (Certificat)
Date de la formation:
January 2005
Management Skills & Project Management (Certificat)
Date de la formation:
January 2004
Microsoft Excel XP (Certificat)
Date de la formation:
January 2003
Certificate of Proficiency in English (Certificat)
Date de la formation:
January 2002
Certificate of Competency In English (Certificat)
Date de la formation:
January 2002