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Ahmed Gad, Help Disk Team Leader

Ahmed Gad

Help Disk Team Leader·Saatchi & Saatchi

Egypt

Bachelor's degree, Computer & Information Technology

Work experience

Total years of experience: 19 years, 5 months

Help Disk Team Leader

May 2009 - Present

Saatchi & Saatchi

Cairo, Egypt

May 2009 - Present

Responsibilities:
• System management, computing, Network & maintenance.
• Providing 2nd level support to internal Help Desk to resolve user concerns with specific application including Windows OS, MS Office 2007 & 2010, GroupWise & numerous industry specific applications.
• Fixing Hardware & Software problems for internal users.
• Administrator for Windows server 2003 & 2008.
• Support and admin for Lotus notes Client software.
• Administrator for Novell GroupWise Mail server.
• Administrator for Microsoft SharePoint Server 2007 & 2010.
• Design & implementing network infrastructure.
• Installing & Configure Sophos Enterprise Console 4 (Server side & Client side).
• Installing & Configure Symantec End Point (Server side & Client side).
• Administrator for Symantec Backup & Recovery Exec 2010.
• Supporting for Mac Computer and network.
• Installing & Configure security access control system.
• Arrange the support needed for new IS Projects & Development.
• Installing & Configure NAS (Data Storage).
• Support Blackberry Enterprise Email.
• Planning for IT budget.
• Responsible for IT equipment purchases.
Company industry:
Advertising
Job role:
Information Technology

IT Specialist

July 2008 - April 2009

el sewedy electric group

Cairo, Egypt

July 2008 - April 2009

• Administrator for Symantec Backup & Recovery Exec 2010.
• Supporting for Mac Computer and network.
• Installing & Configure security access control system.
• Arrange the support needed for new IS Projects & Development.
• Installing & Configure NAS (Data Storage)
• Planning for IT budget.
• Responsible for IT equipment purchases.
Company industry:
IT Services
Job role:
Information Technology

Support Engineer

January 2007 - May 2008

Computer & Power Technology

Cairo, Egypt

January 2007 - May 2008

• Responsible for the Help Desk Team.
• Fixing Hardware & Software problems for internal users.
• Monitoring for network resources.
• Administrator for Windows server 2003.
• Design & implementing network infrastructure.
• Installing & Configure Symantec Endpoint (Server side & Client side).
• Installing & Configure security access control system.
• Trainer for Oracle Suite Software.
Company industry:
Installation & Technical Services
Job role:
Support Services

Education

Al Shorouk Academy

June 2006

June 2006

Bachelor's degree, Computer & Information Technology

Egypt

GPA (percentage): 65%

GPA (percentage): 65%

B.Sc. of Computer Science in Higher Institute for Computer & Information Technology, Al Shorouk Academy. E-Commerce Project: El Shorouk Technology Mail. Description: It is a Web application for selling Technology Parts Such as: Computers, Notebooks, Pocket PCs, Etc. Grade:  Very Good.

Skills

IT Management

Expert

Solution Provider

Expert

Digital Marketing

Expert

Google Adwords

Expert

BUDGET

Intermediate

HELP DESK

Expert

ITS

Expert

Apple Computer Support

Intermediate

MAINTENANCE

Intermediate

SALES

Intermediate

SECURITY

Intermediate

Symantec Backup Software

Expert

IT Management

Expert

Solution Provider

Expert

Digital Marketing

Expert

Google Adwords

Expert

Languages

Arabic

Expert

English

Expert

Trainings and Certifications

Certifications

MCITP

Value Sys

May 2012 - Jul 2012

ITIL V3 Concept

Self Trained

Sep 2012 - Oct 2012

Managing a Microsoft Windows Server 2003 Environment.

New Horizons

Feb 2008 - Apr 2008

Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Host & Network s

New Horizons

May 2008 - Jun 2008