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Varghese Chacko Puthanpurackal, Head of IT

Varghese Chacko Puthanpurackal

Head of IT·Prestige Luxury Real Estate & Prestige One Developments

United Arab Emirates

Master's degree, Computer Applications

Work experience

Total years of experience: 18 years, 5 months

Head of IT

October 2022 - Present

Prestige Luxury Real Estate & Prestige One Developments

Dubai, United Arab Emirates

October 2022 - Present

• Lead end-to-end IT operations for two companies, supporting 200+ users across multi-site offices and remote staff.
• Architected VLAN-segmented enterprise network with Fortinet firewalls (site-to-site VPN, DDNS), UniFi Wi-Fi, and Ruijie switching.
• Administer Microsoft 365 (Exchange, Teams, SharePoint), enforce MFA/DLP, and automate onboarding with AD & Group Policy.
• Delivered Odoo ERP integrations (CRM, VoIP, biometrics) to streamline sales and operations workflows.
• Deployed 3CX IP Telephony with CRM pop-ups, IVR call queues, and advanced telesales reporting.
• Implemented CCTV, access control & biometric attendance; hardened endpoints with Malwarebytes EDR.
• Established hybrid backup strategy using Synology DS1825+ (snapshots, replication, cloud/offsite retention).
• Oversaw corporate websites (WordPress/PHP), Google Business, and managed ad/meta access controls.
• Directed vendor management, licensing, IT budgets, SOP writing, and coached IT support staff.
Key Tech: Fortinet • UniFi U7 Pro • Ruijie • Microsoft 365 • Odoo ERP • 3CX • Synology NAS • CCTV/Access Control • Malwarebytes EDR

Company industry:
Real Estate

IT Project Manager

May 2015 - Present

Alrais Labs

Dubai, United Arab Emirates

May 2015 - Present

• Delivered IT/software projects from scope to go-live with on-time, in-budget execution.
• Designed and evolved custom Real Estate CRM (PHP+MySQL) with advanced lead management & reporting.
• Hosted and secured web applications; performed audits, tuning, and release management.
• Partnered with marketing to deliver analytics, automation, and SEO improvements.
• Trained users, resolved escalations, and supported continuous enhancement of platforms.
Key Tech: PHP • MySQL • WordPress (Elementor) • Linux hosting • GA/GTM

Company industry:
IT Services
Job role:
Information Technology

IT Manager

January 2019 - January 2022

BOLTON General Trading LLC

Dubai, United Arab Emirates

January 2019 - January 2022

• Managed core IT infrastructure (servers, ERP, networks, warehouses).
• Administered AD, GPO, Windows Servers; implemented Fortinet firewall segmentation and VPNs.
• Migrated and secured Bluehost-hosted email/DNS, configured anti-spam and deliverability.
• Standardized IP telephony, CCTV, and access control, ensuring compliance with audits.
• Built and maintained WordPress websites; coordinated SEO/analytics with marketing.
• Negotiated procurement & SLAs, reducing IT spend while improving service levels.
Key Tech: Fortinet • AD/GPO • Hyper-V • VLAN/VPN • Bluehost DNS/Email • CCTV • IP Telephony • WordPress

Company industry:
Automotive Dealership & Distributor

Project Manager (IT)

January 2015 - January 2019

Alrais Labs

Dubai, United Arab Emirates

January 2015 - January 2019

• Delivered IT/software projects from scope to go-live with on-time, in-budget execution.
• Designed and evolved custom Real Estate CRM (PHP+MySQL) with advanced lead management & reporting.
• Hosted and secured web applications; performed audits, tuning, and release management.
• Partnered with marketing to deliver analytics, automation, and SEO improvements.
• Trained users, resolved escalations, and supported continuous enhancement of platforms.
Key Tech: PHP • MySQL • WordPress (Elementor) • Linux hosting • GA/GTM

Company industry:
IT Services

IT Manager

March 2012 - May 2015

Prestige Real Estate

Dubai, United Arab Emirates

March 2012 - May 2015

Have worked for Prestige Real Estate, a top-leading real estate company in Dubai as IT Manager. Have developed a customizable Real Estate CRM system, and the master website for the company, which helped the company, one among the Top 4 real estate companies in the UAE based on the leads they were receiving from top real estate portals (Propertyfinder, Dubizzle, Bayut, JustProperty etc.). The CRM system is able to communicate with around 72 portals in the UAE. The company has 50+ property consultants and 10+ Administrators. From their wide experience, Real Estate Agents in that company substantiated this CRM system as a Top class CRM system they have seen. Apart from this, was responsible in providing all kinds of IT supports to my company: Manage the dedicated server hosted in US, in-house server management, Manage Emails and documents of all staffs, IP telephone management, software/hardware supports, Network Administration, CCTV Management, Biometrics Management and Develop other websites.

Major Responsibilities
• Develop CRM system from scratch.
• Management of Dedicated Server hosted in the US
• Troubleshoot minor server issues
• In-house Server management (Windows 2008 Server)
• Super Admin to the CRM system
• Revise and Add more features in the CRM
• Manage Emails and documents of all staffs
• Avaya telephone management
• Network Administration
• Manage CCTV
• All hardware/network/software supports to the whole company
• Responsible for the programming of development and maintenance phase of the project.
• Responsible for revision of codes, output and documentation
• Responsible for taking care of enhancement and fix the bugs reported by the users.
• From design, I worked all development cycle of project until it reaches at its implementation stage. Responsible for the designing, developing and testing the whole project.
• Assigned the responsibilities of implementing and hosting of systems on a web server
• Responsible for communicate with clients to meet up with their requirements

Company industry:
Real Estate
Job role:
Information Technology

IT Manager

January 2012 - January 2015

Prestige Luxury Real Estate

Dubai, United Arab Emirates

January 2012 - January 2015

• Built and deployed Real Estate CRM (PHP+MySQL) with integrated lead management.
• Launched corporate and project websites with listing feeds & campaign tracking.
• Administered Windows Server 2012, AD, GPO; configured VLANs and firewall policies.
• Implemented CCTV & email hosting; designed marketing collateral using Photoshop.
Key Tech: Windows Server 2012 • AD/GPO • PHP/MySQL • WordPress • VLAN • Photoshop

Company industry:
Real Estate

Senior PHP Programmer

February 2009 - March 2012

Maze Techies

Sharjah, United Arab Emirates

February 2009 - March 2012

Joined Maze Techies as a Senior Programmer

• Responsible for the programming of development and maintenance phase of the project.
• Responsible for revision of codes, output and documentation
• Responsible for taking care of enhancement and fix the bugs reported by the users.
• Responsible for communicate with clients to meet up with their requirements
• From design I worked all development cycle of projects until it reaches at its implementation stage. Responsible for the designing, developing and testing the whole project
• Assigned the responsibilities of implementing and hosting of systems on a web server
• Responsible for CSS Slicing from Photoshop layouts

Company industry:
Internet & E-commerce
Job role:
Information Technology

Senior Web Developer / Project Leader

January 2009 - January 2012

Maze Techies FZC

Sharjah, United Arab Emirates

January 2009 - January 2012

• Led end-to-end development lifecycle for enterprise-level PHP/MySQL projects.
• Conducted code reviews, documentation checks, and system validation.
• Enhanced systems by fixing bugs, delivering upgrades, and aligning with client requirements.
• Oversaw system deployment and hosting on production web servers.
• Converted Photoshop layouts into CSS/HTML templates for responsive UI.

Company industry:
Software Development

Web Developer

January 2008 - January 2009

e-Com Developers

Kerala, India

January 2008 - January 2009

• Designed, developed, and tested custom PHP/MySQL applications.
• Delivered complete project cycles from concept to production deployment.
• Enhanced applications with debugging, troubleshooting, and feature upgrades.

Company industry:
Software Development

Education

Bharathiar University

January 2008

January 2008

Master's degree, Computer Applications

India

Kerala University

January 2004

January 2004

Bachelor's degree, Accounting And Economics

India

Skills

Networks
Expert
Networks
Expert
Office 365
Expert
Office 365
Expert
ERP CRM
Expert
ERP CRM
Expert
Cyber Security
Expert
Cyber Security
Expert
IT Infrastructure Management
Expert
IT Infrastructure Management
Expert
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
CLOUD COMPUTING
Intermediate
CLOUD COMPUTING
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
VOICE OVER IP
Intermediate
VOICE OVER IP
Intermediate
VISUAL WORKPLACES
Intermediate
VISUAL WORKPLACES
Intermediate
BUSINESS CONTINUITY
Intermediate
BUSINESS CONTINUITY
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
Wordpress
Intermediate
Wordpress
Intermediate
JQuery
Intermediate
JQuery
Intermediate
AJAX
Intermediate
AJAX
Intermediate
HTML5
Expert
HTML5
Expert
CSS3
Expert
CSS3
Expert
Photoshop
Intermediate
Photoshop
Intermediate
Javascript
Expert
Javascript
Expert
Dreamweaver
Expert
Dreamweaver
Expert
NetBeans
Expert
NetBeans
Expert
Video Editing
Intermediate
Video Editing
Intermediate
MySQL
Expert
MySQL
Expert
PHP
Expert
PHP
Expert
Magento
Intermediate
Magento
Intermediate
Fortinet Firewall
Expert
Fortinet Firewall
Expert
Synology NAS
Intermediate
Synology NAS
Intermediate
Networks
Expert
Networks
Expert
Office 365
Expert
Office 365
Expert
ERP CRM
Expert
ERP CRM
Expert
Cyber Security
Expert
Cyber Security
Expert
IT Infrastructure Management
Expert
IT Infrastructure Management
Expert

Languages

English
Expert
Malayalam
Native Speaker
Tamil
Expert
Hindi
Beginner

Training and Certifications

Certifications
ITIL Foundation
Microsoft 365 Administrator
Fortinet NSE
MCSE – Microsoft Certified Solutions Expert
CCNA – Cisco Certified Network Associate