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Gailen Stevens, Registration Coordinator & Customer Service Representative

Gailen Stevens

Registration Coordinator & Customer Service Representative·AZTECH Training & Consultancy

United Arab Emirates

Bachelor's degree, Hospitality And Hotel Management

Work experience

Total years of experience: 8 years, 4 months

Registration Coordinator & Customer Service Representative

November 2023 - Present

AZTECH Training & Consultancy

Dubai, United Arab Emirates

November 2023 - Present

Managed end-to-end registration processes, proactively identifying and
resolving issues to ensure seamless event execution and exceptional
customer experience.
Delivered high-quality customer service by handling inquiries, resolving
complaints, and ensuring accurate and timely registration support in a
fast-paced environment.
Coordinated with strategic partners and stakeholders (including Glomacs,
Anderson, Copex, Coventry Academy, Euro-matech, Petro Knowledge, and
Oxford Training) to ensure smooth program delivery.
Oversaw course coordination and documentation management, including
preparation, presentation, filing, and shipment of materials to corporate
and MNC clients in line with compliance and deadlines.
Company industry:
Training & Education Center
Job role:
Customer Service and Call Center

Sales & Customer Service Manager

May 2023 - November 2023

Light House Technologies

Dubai, United Arab Emirates

May 2023 - November 2023

Led team meetings to drive sales performance, improve KPI
achievement, and enhance customer satisfaction and retention.
Developed and executed seasonal sales strategies and promotional
campaigns focused on revenue growth and market expansion.
Monitored competitor activity and market trends to maintain
competitive positioning, business agility, and brand relevance.
Ensured strict adherence to service standards and operational
procedures, safeguarding brand reputation and service excellence.
Analyzed customer data, sales performance, and market trends to
support strategic planning and data-driven decision-making.
Company industry:
Video Gaming
Job role:
Sales

Customer Service Manager

March 2022 - May 2023

ZealManagement

Dubai, United Arab Emirates •Hybrid

March 2022 - May 2023

Delivered constructive feedback and performance coaching to improve
staff productivity, KPI achievement, and customer service excellence.
Planned workforce scheduling and rota management to ensure
operational efficiency, cost control, and optimal customer coverage.
Implemented employee training and development programs to
enhance team capability, engagement, retention, and service quality
standards.
Monitored, evaluated, and improved operational processes to drive
business objectives, reduce inconsistencies, and ensure compliance
with service standards and SOPs.
Company industry:
Video Gaming
Job role:
Customer Service and Call Center

Operations Coordinatior

February 2020 - January 2022

KASO

Dubai, United Arab Emirates •Hybrid

February 2020 - January 2022

Provided leadership and guidance to internal teams to achieve sales
targets and improve KPI performance.
Managed vendor coordination, purchase processes and invoice
reconciliation to ensure financial accuracy and operational efficiency.
Supported business growth by collaborating with sales teams to
generate new business opportunities and drive revenue.
Reduced operational discrepancies by training staff on policies,
procedures, and best practices to ensure compliance and
consistency.
Managed supplier onboarding and coordination, ensuring effective
communication and alignment with sales and procurement
requirements.
Company industry:
IT Services
Job role:
Support Services

CNC Sales & Customer Support

January 2018 - January 2020

Robotech Middle East FZ

Ajman, United Arab Emirates •Hybrid

January 2018 - January 2020

Applied strategic marketing techniques to drive sales growth and
improve customer acquisition.
Negotiated contracts and commercial terms with clients and vendors
to secure profitable business deals.
Utilized strong product and industry knowledge (CNC sector) to
support customer solutions and sales effectiveness.
Developed and executed marketing and advertising strategies to
support continuous business expansion and revenue growth.
Coordinated logistics operations, ensuring efficient transportation,
storage, and delivery of goods in line with operational standards.
Identified and developed new business opportunities through
networking, lead generation, and client engagement.
Company industry:
Technical Maintenance & Repair

Education

London School of Business and Finance

January 2020

January 2020

Bachelor's degree, Hospitality And Hotel Management

Singapore

HIGH SCHOOL Indian Excellent Pvt. School

January 2016

January 2016

High school or equivalent, High School

United Arab Emirates

GPA (rating): Very good

GPA (rating): Very good

n/a

Skills

Team oriented
Expert
Team oriented
Expert
AutoCAD
Expert
AutoCAD
Expert
Sales
Expert
Sales
Expert
Team Handling
Expert
Team Handling
Expert
Customer Service Management
Expert
Customer Service Management
Expert
COMPUTER NUMERICAL CONTROL (CNC)
Expert
COMPUTER NUMERICAL CONTROL (CNC)
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
ONBOARDING
Expert
ONBOARDING
Expert
REGISTRATION
Expert
REGISTRATION
Expert
OPERATIONS
Expert
OPERATIONS
Expert
SALES
Expert
SALES
Expert
CUSTOMER SATISFACTION
Intermediate
CUSTOMER SATISFACTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
3d & 2D Rendering
Expert
3d & 2D Rendering
Expert
MS Office
Expert
MS Office
Expert
MS Excel
Expert
MS Excel
Expert
Google Sheets
Expert
Google Sheets
Expert
AI Intergration
Expert
AI Intergration
Expert
Chat GPT Integration
Expert
Chat GPT Integration
Expert
CRM Software
Expert
CRM Software
Expert
Logistics Software
Expert
Logistics Software
Expert
Email Preparation
Expert
Email Preparation
Expert
Chat Bot & Chat Preparation
Expert
Chat Bot & Chat Preparation
Expert
Tele Calling Service
Expert
Tele Calling Service
Expert
Data Input
Expert
Data Input
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
SALES
Intermediate
SALES
Intermediate
Administration
Expert
Administration
Expert
Data Entry
Expert
Data Entry
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Languages

English

Native Speaker

Hindi

Beginner

French

Beginner

Chinese

Beginner

Hobbies and interests

Listening To Music

n/a