Admin Assistant
My Business Consulting DMCC
Total years of experience :11 years, 0 Months
Corporate Service provider:
- Freezone and Offshore company renewal, de- registration, company amendments such as transfer / decrease or increase of Share capital, license change of activity/ Name/ office holders (shareholders/director/secretary)
Greets the guest in friendly and professional manner.
To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible
To be responsible for accurate and efficient accounts and guest billing processes.
To undertake general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area.
To keep up to date with room prices and special offers to provide accurate information to guests.
Answers phone calls, guest inquiry in a courteous and pleasant manner.
To ensure that all reservations and cancellations are processed efficiently.
* Preparing reports and other performance analysis documentation.
* Planning and working with the budgets, maximizing profits and achieving sales targets set by
head office.
* Controlling takings the restaurant, administering payrolls, and others.
* Recruiting new staff, training and developing existing staff, motivating and encouraging staff
to achieve targets, coordinating staff scheduling and rotes.
* Ensure high standards of customer service are maintained.
* Implementing, and instilling in their teams, company policies, procedures and ethics
* Handling customer complaints and queries.
* Reporting to and attending regular meetings with area managers or head office
representatives.
* Maintain good relationships with the local community and undertaking activities that
comply with the company's corporate social responsibility programs.
* Forecasting day to day production for proper sales estimation.
Planning and working with the budgets, maximizing profits and achieving sales targets set by head office.
Controlling takings the restaurant, administering payrolls, and others.
Recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling and rotes.
Ensure high standards of customer service are maintained.
Implementing, and instilling in their teams, company policies, procedures and ethics
Handling customer complaints and queries.
Devising and marketing promotional campaigns.
Preparing reports and other performance analysis documentation.
Reporting to and attending regular meetings with area managers or head office representatives.
Maintain good relationships with the local community and undertaking activities that comply with the company's corporate social responsibility programs.
Deans List Participant from 2009-2012