Ganesh Radhesan

• Handled US based customer interactions.
• Answered calls professionally providing complete information about products, take/order cancels or obtain details about complaints.
• Ensured appropriate collection procedure maintaining the customer service focus.
• Followed up ensuring relevant actions were taken on clients complaints
• Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications.
• Identified and evaluated opportunities improving the process and customer experience.
• Analyzed customer needs and made arrangements adhering to company policies.
• Shared best practices and knowledge with colleagues and teams helping achieve the sales target.
• Highly skilled in creating and implementing targeted sales goals.
• Thorough understanding of current market trends and consumer buyer behavior.
• Helped customers with ways to improve their credit rating with all the three bureaus in US.
• Helped customers to protect their identity through Equifax and promoted products which could help them.
• As a part of Retention Team, retained customers who cannot afford the products or who doesn’t see value of the products, by effective sales and save approach.

Job description include 1. Managing team, 2. Plans, implements, and supports the network and computing infrastructure plan. 3. Administering and Maintaining Network Connectivity, Internet access.4.Managing the website and keeping internal networks running 5.Sales representation of various products launched by Government of UK to save energy like Boiler, Solar panel, Cavity wall insulation and Loft insulation. 6. Designing solar panel installation layouts for customers using MAT Lab and CAD.
Was reporting to Senior Operations Manager. Joined Ecojoules as a surveyor, later on got promoted as Assistant Manager. Since it was a 2 year contact, left the job on May 2014

Job Description include: Assisting in electrical design of multistoried buildings. Supervising team performance as-on site Electrical Engineer. Performed field service job for customers. Writing technical reports on results of testing and inspection of various equipments like transformers, alternators and other high power electrical instruments and providing engineering support for other departments. Managing supply chain was also a part of job description.
Was reporting to Senior Electrical Engineer. Left the job in Jul 2010 to do masters degree in The UK.