Ganna Sotnykova

• Office Administration & Logistics:
o Welcome visitors and offer refreshments & attend to supplier and walk-in guests
o Answer and direct phone calls & organize and schedule meetings & appointments in conference room
o Continuously develop and implement new administrative systems
o Maintain office equipment, stationery, and inventory of pantry supplies
o Manage petty cash requests, LPO request form, office expenditure budgets, and expense claims
o Manage office maintenance and repairs, and coordinate IT related problems with our IT company
o Handle courier packages, and coordinate with courier companies (pick up, parcels, etc...)
o Coordinate with Tecom, Du and other governmental sectors (official letters, requests, and work permits)
o Handle insurance request and coordinate with the insurance company with the coordination of the HR
o Collaborate with publishing company for Company collaterals (business cards, letterheads, envelopes, notebooks, etc.)
o Manage housekeeping team and company drivers and their workday schedules
o Coordinate with drivers for Accounts & Sales Department in bank transaction, invoices deliveries, cheque collection, deliveries, collection of
contracts, sales’ materials, cashier rolls & artworks. o Prepare delivery notes and receiving copies
o Manage travel arrangements, restaurant bookings for business meetings, hotels reservations, etc. o Passport renewals and travel visas arrangements
o Provide clerical and administrative support
o Submit and follow up medical insurance claims
• Admin/HR Support:
o Assist with staff records ensuring are well-maintained and always updated
o Assist with recruitment life cycle (screening, scheduling, coordinate interviews) o Assist with On-boarding (desk organizing, personal emails, stationary, etc.)

• Handle and register in log book all building visitors in 19 storey building;
• Operate telephone system for incoming/outgoing calls;
• Handle building office rental queries and building tenants (assist in preparation of leasing contracts, maintain tenants’ data base, coordinate and follow up with Finance for office lease payments, stores, parkings).
• Supervise building contracting staff (security, cleaners);
• Assist Admin team in preparation of the documents and filing;
• Prepare requisitions, e-memos, mails;
• Arrange restaurants/hotel bookings, maintain database of hotel contracted rates;
• Assist in corporate events, meeting arrangements;
• Coordinate meeting room facilities;
• Petty cash handling;
• Assist in the establishing company’s Admin Policy and guidelines and work with the team on improvements that can increase Admin internal survey rating.

• Answer telephone, screen and direct calls;
• Take and relay messages;
• Greet persons entering organization and direct them to correct destination;
• Deal with queries from the public and customers;
• Ensures knowledge of staff movements in and out of organization;
• General administrative and clerical support;
• Prepare letters and documents;
• Receive and sort mail and deliveries;
• Schedule appointments;
• Maintain appointment diary;
• Organize meetings;
• Tidy and maintain the reception area;

• Responsible to ensure that all guests are offered the highest level of hospitality during their stay and extended the necessary courtesy as required;
• Meet and assist guests upon arrival at the hotel;
• Handle guests’ complains and ensure that customers always receive a prompt attention at all times and get 100% total satisfaction;
• Establish and utilize a professional working relationship in all areas of communication and public relations with all Travel and Tourism companies in order to provide a smooth handling of all guests;
• Coordinate with Front office staff to ensure the efficient check-in and check out of guests;
• Responsible for monitoring guests satisfaction surveys and prepare reports accordingly.

• Member of pre-opening team (assist in arranging table lay-outs, menu testing, responsible for Buddha Bar gift shop display and stock);
• Answer the calls and taking reservations;
• Check the reservation book for reservations for the next meal period;
• Notify the supervisor of any parties of more than six;
• Distribute reservations among all servers equally, informing them of all information necessary;
• Responsible for distribution and collection of guest comments cards;
• Inform supervisor about any guest complain and make sure guests receive excellent service.