Customer Service Supervisor / admin assistant
london hospital Kuwait
Total years of experience :14 years, 10 Months
- Leading and maintaining a highly skilled team of customer services representatives.
- Maintain the highest level of professionalism by all the staff members to reach customer satisfaction.
- Conduct weekly meetings with the team members and the customer service H.O.D., give feedback on representatives performance
***EXTRA DUTIES:
*In charge of the drivers (duty schedule _ home service and hospital work organising).
*2nd in charge in the complaint and patients surveys.
*In charge of the inpatient office, checking payment and patients approvals.
*Implemented the colour codes for emergency cases and trained the staff accordingly.
*On call for the emergency call tree for evacuation and organising the patient and the staff members in any emergency case.
-Handling appointments and visits of VIP patients.
-In charge of training the new staff members.
-Handling IRs printing, filling, and delivering to the customer service supervisors.
-Gathered and verified all required customer information for tracking purposes.
-Mastery of customer service management system and databases.
. Defined clear targets and objectives and communicated them to other team members.
. Monitored timelines and flagged potential issues to be addressed.
. Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
. Created expense reports, budgets, and filling systems.
. Trained, coached, and monitored staff to ensure smooth adoption of new programs.
. Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
. Developed and rolled out new policies.
Intense course
12 years
