Operations Manager
Synergy OAM (FM Division)
Total years of experience :23 years, 3 Months
Operations Manager @ Synergy OAM since Dec 2016 - A facility management services company, managing the backend operations and projects related to IT, MEP works and other shared services. Projects executed in IT infrastructure design and implementation for SOAM’s clients.
Sr. IT Consultant and Technical Advisor since June 2015 to Dec 2016 @ InfoPark Middle East FZE - Dubai: As a Sr. IT Consultant; provided leading end-to-end solutions to some of the esteemed clients, tailored to their business needs. Providing expertise in Data Center Solutions and Information & Systems Security made to understand the strategies to provide the best support to new & existing clients. Executed major projects for SMB companies. I have implemented projects related to the re-engineering of IT Infrastructure, Security enhancements and re-designing of network infrastructure. Consulting on IT strategic solutions and operation management that is beneficiary to business. IT Consultant role kept me contented as an expert.
Work Experience:
Asst. Manager - IT at TNS MIDDLE EAST & AFRICA, Dubai - Jan 2008 till April 7th 2015
Worked with TNS Middle East Africa, one of the world’s top leading market research and consultancies having business operations in U.S., Asia, Europe, Middle East and African continents, serving global market research needs for top 500 MNC’s and more.
Responsibilities: Managing IT support, resources and the infrastructure locally and middle east region. Managing the support team, building KPIs and administering, Directly reporting to Regional IT Manager (MENA). Maintaining a team in Service Desk, IT resource planning & implementation, performance & IT security standards and compliance maintenance. Measuring KPI performance of the team, maintenance & reporting of the IT infrastructure, to the regional head. Maintaining and providing business solutions and facilities to business projects for their digital needs.
Achievements: Implementation of IT infrastructure in other branch offices (Kuwait, Qatar, Abu Dhabi, Lebanon, Oman), procurement, implementation and actively monitoring the performance of data center infrastructure through monitoring system, consolidating of physical servers through virtualization. Actively supported and involved in digital capturing for field survey and other business analysis client projects. Implementing IT audit programs based on SOX standards. Achieved in providing support to the team and mentoring them to achieve their goals. Awarded twice for Best Support and Collaboration for successfully supporting and providing IT support to client projects.
SERVICE DELIVERY MANAGER: INKNOWTECH PVT LTD - 2006_2007: Service Delivery Manager (IT) for Cable and Wireless
through INKNOWTECH PVT LTD, to the client - SITEL INDIA at HYDERABAD, a leading BPO company (MNC) which
supports various clients from US and the Europe, sites spread in India at different locations like Mumbai, Hyderabad,
Chennai and Gurgaon.
Managed, Client's requirement, IT support team in Tier 1 and 2. Coordinating with team on service deliverable for client's requirement within the time frame.
Senior Administrator - IT with Healing
Fields Foundation from October 2004 till March 2006, one of the leading health insurance organizations providing health
insurance support for the rural development of Andhra Pradesh state; India
Managed and maintained the complete IT setup and provide technical support to the staff.
Providing technical support to all external clients and internal clients. Maintaining co-location servers for clients, providing managed service and supporting clients on 24/7 basis.
VJIL Consulting Ltd, Secunderabad; technical
support outsourcing company - from August 2002 till Nov 2003. Responsible in troubleshooting and resolving user's
problems related to hardware and software applications within the organization and also attending in bound and out
bound calls of major clients of our organization and providing technical solutions to them.
Project: Ruiya with PDO Oman: Deputed on an overseas project in OMAN for Petroleum Company as systems engineer,
involved in migration of 4500 PCs from Windows NT to Windows 2000 platform, on both the server and client end.
IT career started as Systems
Engineer in December 2000- July 2002. The company provides Hardware support and software solutions and web
applications. Hardware Support services include Annual Maintenance contracts, leasing workstations, Network (LAN)
installation and maintenance to/with SME companies.
Pursuing MBA through VOU Open University Program