GAUTAM PRASAD

• Acted as CTO‑level technology leader for CRM integration strategy generating $8M+ partnership revenue through seamless connectivity (Salesforce, HubSpot, Zendesk, Zoho).
• Owned & accountable for end-to-end technology vision, vendor selection, security posture, delivery governance and ROI aligned with board & investor expectations.
• Led marketing automation platform development delivering email campaigns, lead nurturing that generated $4M+ partnership revenue and improved marketing ROI by 37%.
• Directed AI/ML customer churn prediction model (87% accuracy) enabling proactive retention campaigns that reduced churn by 24% by using Google Cloud Agentic AI.
• Championed AWS cloud adoption and infrastructure automation, reducing annual IT spend by 28% while improving platform scalability for 3x traffic growth.

• Streamlined compliance processes and reduced audit preparation time by 62%, improved supplier onboarding by 57% using API-based integrations and cloud based SaaS workflows.
• Led compliance data management platform handling 18K+ product SKUs, minimizing regulatory risk for manufacturers and minimizing non-compliance risks for clients.
• Directed cross-functional engineering teams using Agile, CI/CD, DevSecOps, OWASP, DORA metrics to optimize SDLC and improve delivery predictability and product quality.

Led B2B integration hub with Salesforce, HubSpot, Zendesk, Zoho, FreshSales, Pipedrive. Delivered RESTful API platform processing 1M+ API calls/day with 99% uptime.

Modernized monolithic-to-microservices multi‑tenant SaaS platform (1M+ users), improved
resilience and deployment speed. Automated certificate issuance saving 40 hours per week. Built
loyalty & personalization engine increasing repeat purchases by 40% and average order
value by 25%. Improved site performance from 8s to 1 .2s, boosting conversion by 42%. Owned
architecture for B2B FinTech platform processing $24M+ annual volume. Reduced P2P
transfer time from 47s to 3s through optimization and security enhancements.

Built loyalty & personalization engine increasing repeat purchases by 40% and average order value by 25%. Improved site performance from 8s to 1.2s, boosting conversion by 42%.

Owned architecture for B2B FinTech platform processing $24M+ annual volume. Reduced P2P transfer time from 47s to 3s through optimization and security enhancements.

Led development of social engagement platform serving 1M+ users. Drove technical
execution for content delivery, social features, and monetization.

Delivered high‑performance systems for Japanese clients with strong focus on
optimization and scalability.