executive assistant
Commercial Bank of Ceylon Plc
Total years of experience :12 years, 8 Months
• Administrated 15+ scripted cold calls per day, making 8 appointments on
average.
• Achieved successfully the target of canvassing over 15 customers per
month through successful prospecting initiatives.
• Assisted loan customers with inquiries, payments, and loan payoffs.
• Recaptured funds from 30% of delinquent accounts, consistently exceeding
quotas.
• Identified outstanding debts in need of collection actions by keeping track
of assigned accounts.
• Accelerated resolving outstanding debts and secure payment arrangements
with expert negotiation skills.
• Demanded balance in full plus fees on first call and secured at least partial
payment with 35% of initial contacts.
• Boosted sales of loan products by offering services to new and established
customers.
Financial Technology - Fintech
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