Customer service Manager
ICICI Bank
Total years of experience :12 years, 4 Months
Company: Deutsche Bank, Bangalore
Designation: Process Executive
Duration: 6th Sep 2010 - 25th Feb 2013
Corporate trust and agency service (CTAS)
Calculation agent for various issues in the global market, responsible for calculating the amount of debt due on a security.
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Calculation of interest rates and payment amounts as defined in the terms and conditions. Updating of Issue Control
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system (ICS) and sending out notifications to Issuers, common depositaries and various stock exchanges.
Receive rate fix details and send out notifications to various parties.
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Rate fix
The interest rate or the coupon stated on a bond, note or a fixed income security determined by the Calculation Agent.
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Responsibility of determining of coupon rates and calculation of coupon amount.
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As appointed Calculation Agent for a note, to notify the relevant issuers, clearing agents and publishing agents.
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Responsibilities of continuous follow up with external calculation agents via email and phone. Acquired rates are then
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input and handed over to debt services to be billed.
The rates are notified to Clearstream and Euroclear in the form of SWIFT and then faxed to the Issuers daily.
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Rates are chased from External calculation agents, they are also sent to the Clearstream and Euroclear through SWIFT.
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Company: Thomson Reuters, Bangalore
Designation: Market Analyst
Duration: 25th May 2009 - 2nd Sep 2010
Market Analyst- Structured Products Group
Research and analysis of the Collateralized Mortgage Obligations (CMO) bonds mainly in the US and Global bond market to
support the evaluators pricing process of bonds.
Data Maintenance
Maintaining over 700 Deals in Reuter’s database.
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Update accurate Factors and Coupons, relevant for Bond Pricing. Use of Reverse Engineering Application (REA) and
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Service Report Entry (SRE) applications.
• Analysing the right Factors and Coupons feed through Feed Exception Application (FEA). These have to be compared
with the servicing report and the correct feed is force loaded into Reuter’s database.
• Tracking collateral value for the mortgage backed securities. Updating performance data of loans like Foreclosure,
Bankruptcy, Delinquencies, Prepayments and Prepayment penalties.
Answering client queries after thorough investigation. Response sent to clients within the deadline specified, including the
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cause and action for the query.
Interacting with Trustees for resolving any issues with servicing reports.
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Preparing Base Price check sheet for deals using different prepayment speeds.
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New Issuance
Entering the terms and conditions of Deals/Bonds from the prospectus.