Genevieve Coronado

Operations Support Specialist, Screening T2

- Dispute Specialist
• Processes rental history disputes submitted by potential renters through electronic DocuSign forms, U.S. mail, fax, or phone
• Handles disputes concerning balance discrepancies, timely payments, late fee amounts, the number of late payments during the lease, and whether proper notice was provided

- Operations Specialist
• Handle calls from the hotline and assist consumers in obtaining a copy of their report.
• Also help consumers file disputes and check the status of requests or disputes.
• Make outbound calls to address escalated issues and manage complaints from clients and consumers.
• Screening Specialist
• Provide consumers with a copy of the screening report processed by the Property Management Company, ensuring it complies with Fair Credit Reporting Act (FCRA) guidelines and is delivered in a timely manner.

- Client Support
• Manages and reviews client disputes related to the criminal records of potential renters.
• Email Support Specialist
• Assist prospects in the United States by responding to email inquiries about community amenities, scheduling tours, providing details on terms and policies, and checking the availability of homes and apartments at specific price points.

- Customer Service Representative (Inbound)

• Maintains customer records by updating account information and works in the Collections department, assists with mobility bills and disputes
• Handles payment arrangements, modifies existing ones.
• Provides basic troubleshooting for handheld devices,
• Informs customers about market offers (phones and data plans).

-Customer Service Representative (Inbound)

• Maintains customer records by updating account information and assists with mobility bills and disputes.
• Provides basic troubleshooting for handheld devices.
• Informs customers about market offers (phones and data plans).

- Cashier
• Provides assistance to Korean, American, and Filipino customers during the in-store checkout process, which involves processing sales, bagging items, applying coupons, accepting payments, providing correct change, and issuing receipts when necessary.
• Ensures all cash and sales reports are accurately submitted and that all required supporting documents are included.
• Demonstrates proficiency in customer service, sales, attention to detail, flexibility, friendliness, communication, basic math, technical skills, and a strong sense of commitment.

-Officer In Charge
• Served as Officer-in-Charge (OIC) in the absence of the Store Supervisor, responsible for completing the logbook to summarize daily operations, managing inventory, ordering new stocks and tracking transferred merchandise.
• Oversaw the creation and management of workflows, team schedules and reviewed leave requests.
• Reported to HR and senior management.
• Assisted in resolving employee issues and disputes.