Automotive aftersales manager
CCA GROUP
Total years of experience :9 years, 10 Months
1- Build, lead, motivate and develop a highly successful team that achieves its objectives.
2- Enhance customer satisfaction by providing effective training to technical staff and resolving technical problems.
3- Understanding specific service issues and determining/executing correct response from the company.
4- Prepare Sales offers, orders, schedules for maintenance tasks and installation and delivery through Wizard Software Solutions Programs.
5- Face to face contact with customers on a regular basis.
6- Organizing, planning, and scheduling of service technicians or other group experts as needed to address customer requests or problems.
7- Ensuring that the company can respond adequately, including determination of appropriate spare parts inventory and training needs of service technicians.
8- Building and maintaining a network with positive cooperation in all relevant departments and locations of the company’s group to ensure that customer needs are met and to maintain knowledge of product and process developments with the group.
9- Ensure the whole process from start till the service delivery in coordinating with the wholesales to assure the customer satisfaction.
10- Assure a follow up with manager of all departments and the upper Management.
11-Contact suppliers for any information needed.
12- Set budget and the expenses of maintenance department on yearly basis.
13- Make decision after communication with the team regarding warranty cases.
14- Supervise, recommend, train and build a successful after sales team by providing the necessary appraisals, penalties, warnings, bonuses and analyzing performance.
15-Coordinate with Sales Manager and Office
Manager, GM and Board for Major Decisions.
1-Present and sell company products (Gen-sets) and services to current and potential clients.
2-Provide site inspection for a proper fitted installation of generators.
3-Provide technical assistance and product education to customers.
4-Persuade clients to choose products or services, identify and resolve client concerns, negotiate contract terms and follow-up for collection of payment.
5-Studies & Comparisons of market prices.
6-Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
7-Issuing quotations through a program linked with head office (JDE Software).
8-Provide training and create support materials for the sales team.
9-Participate in marketing events such as seminars, trade shows, and telemarketing events.
1-Direct communications & contacts with Levant & foreign clients.
2-Schedule a Business Field trip (a travel plan for visiting new clients & follow up with current ones).
3-Studies & Comparisons of market prices.
3-Interchange Automotive & Heavy Duty spare parts part numbers, based on engine specifications & suppliers cross-references.
4-Issuing quotations through a program linked with head office (Citrix).
5-Attending worldwide exhibitions.
ACADEMIC PROJECTS: 1- Designed and implemented a car system that automates data collection and mapping of pavement roughness and disruptions using accelerometer sensor, GPS, LabView program, and Matlab in my final year project. 2- Designed an HVAC system for a laboratory. 3- Designed an ambulance stretcher and manufactured the mechanism’s prototype 4- Developed using Primavera a plan and schedule for the construction of a chewing gum factory in ZoukMosbeh-Lebanon. 5- Designed a system for Energy Recovery from an Electrical Generating Facility to heat water for household usage. 6- Demonstrated in a research how to transform a Lebanese house to a Sustainable one, the research includes a passive design followed by using sustainable energy. 7- Designed a smart curtain system that permits curtains to robotically operate in accordance with light conditions with a season setting switch, and hence minimizing energy use. 8- Designed a velocity sensor that is programmed by LABVIEW software. 9- Designed within a team a Human powered Vehicle for ASME challenge. 10- Designed a car using AutoCAD 3D. 11- Programmed, using JAVA language, a computer game (Hangman) that challenges users’ minds 12- Coded, using HTML, and published an educational website.
