George Thomas

Support on revenue generation, streamlining sales processes, tracking project milestones, and ensuring
flawless communication between internal stakeholders, suppliers, and clients. Letter of credit (LC) and
Bank guarantee (BG) preparation for recording supplier advances, monitoring LC terms and bank
conditional payments. Process vendor invoices and perform vendor reconciliation and GRIR reconciliation.

Led team of 28+ resources across multiple processes like Order management, Invoice Processing, Vendor
Query, Travel and Expense, Payments, and Master Data Management. Also taken initiative for RPAs,
continuous business process improvements and project plans. Successfully completed the transition to setup
the new Shared service center for Tata Consumer Products Ltd for Domestic and International business.
• Lead reconciliation and clearing of GRIR accounts periodically and do the follow-ups with PO
requestor/Business/vendors on the aged items.
• Overseeing the vendor reconciliation process to ensure there is no outstanding balance and to
improve the cash flow management and reduce the audit risk.
• Managed more than 20 countries invoice processing and ensure the accuracy and KPI has been
maintained within the service level agreement time.
• Monitor the vendor queries closely and ensure the team is sending proper and on time
response to vendors on the Payment or Invoice status.
• Perform the quality check for Invoice number, VAT/Tax code, Amount etc. to avoid any
duplicate/wrong payments

• Mentoring a high-performing operations team, ensuring timely execution of cross
functional activities including procurement (Tea Buying, Packing Material), travel, and
expense management.
• Overseeing day-to-day operations, ensuring seamless execution of projects, timely
deliverables, and quality standards.
• Driving process optimization and automation initiatives by collaborating with
stakeholders, enhancing operational efficiency and functional productivity.
• Overseeing accounts payable and reconciliation of GRIR accounts, credit card
transactions, and advances, ensuring accuracy and compliance with financial policies.
• Implementing and maintaining master data management strategies, ensuring data
integrity and consistency across systems.
• Validating payment files and projecting fund confirmations, supporting timely and
accurate financial operations.
• Leading and managing payroll operations, ensuring accuracy, compliance, and timely
processing across multiple geographies.
• Providing constructive feedback and performance guidance to team members, fostering
professional growth and accountability.
• Ensuring statutory and organizational compliance in payroll, taxation, and financial
operations.

• Led a high-performing team of 58+ across Processing, Vendor Query, and Indexing,
driving operational efficiency and measurable process improvements.
• Designed and implemented SOPs, resource plans, and schedules, optimizing productivity
and workflow across multiple processes.
• Collaborated with cross-functional teams to identify gaps, streamline processes, and align
operations with client and business objectives.
• Monitored KPIs and operational metrics, delivering actionable insights to drive data
driven decisions and performance improvements.
• Conducted feasibility and cost analyses, enhancing quality, turnaround time, and overall
operational efficiency.
• Developed and conducted training programs, upskilling members and promoting best practices in process management.
• Championed change management initiatives for smooth adoption of new processes & continuous improvement culture.

Collaborated with global teams and external partners to enhance payment workflows, resolve operational issues,
and ensure seamless end-to-end transaction processes on Payments, Vendor query and Direct debit vendor
reconciliation. Also prepare the SOPs and get the sign of from client to ensure the standard processes are
followed.

• Collaborated with global teams and external partners to enhance payment workflows, resolve operational issues, and ensure seamless end-to-end
transaction processes.
• Analyzed business and payment data to identify trends, detect anomalies, and provide insights that improved process efficiency and reduced
operational risks.
• Partnered with cross-functional teams to design and implement process optimization initiatives, resulting in measurable improvements in
performance and cost efficiency.
• Developed escalation frameworks, contingency plans, and documentation to ensure business continuity and adherence to compliance standards.
• Monitored payment KPIs to drive decisions and proactively resolve issues, improving client satisfaction.

• Process payroll and associated expenses for a workforce of 1500+ employees.
• Handle end-of-service benefits and gratuity calculations.
• Provide guidance and support to both managers and employees on HR policies and procedures.
• Ensure accuracy in the preparation and reconciliation of payroll reports.

• Managed end-to-end payroll processing to ensure timely and accurate execution of employee compensation, benefits, deductions, & tax compliance.
• Processed payroll transactions for new hires, terminations, and salary revisions while maintaining data accuracy across HR and finance systems.
• Collaborated with HR and Finance departments to enhance data flow efficiency and ensure alignment of payroll activities with organizational policies.
• Maintained and reconciled payroll master data to support accurate financial reporting and audit readiness.
• Recommended system and process improvements to optimize payroll accuracy, compliance, and operational efficiency.
• Guided and supported Americas Payroll team to ensure high performance and quality compliance.

Work closely with the customers and offers share trading facilities and investment advice in
National stock exchange and Multi commodity exchange. Also played a pivotal role in empowering
our customers to make informed investment decisions on where to invest.