Georges Abi nader

• Deliver advanced remote and on‑site IT support for a user base of 1, 000+ employees while contributing to a global support framework servicing 3, 500+ users across 20+ international sites, ensuring continuity, reliability to global IT standards
• AV & Meeting Rooms: Manage and troubleshooting executive conferencing systems including Crestron, Logitech, and Lenovo MTR
• Perform enterprise endpoint management using SCCM for remote control and hardware inventory, and automated software deployments
• Execute full ITSM operations through ServiceNow and Jira, including complex incident triage, root‑cause analysis, problem management collaboration, and proactive trend monitoring to reduce recurring disruptions and optimize SLA performance
• Lead technical enablement and onboarding for new IT personnel by delivering structured, role‑specific training, validating technical readiness, and ensuring alignment with operational and security best practices
• Maintain and update the internal Knowledge Base, ensuring accurate documentation and improving first‑call resolution rates
• Administer and maintain corporate digital signage infrastructure via Magic Info, overseeing content lifecycle management, display health monitoring, and network-based scheduling for enterprise communications

Improved network reliability and system availability by managing Cisco Call Manager, HP switching infrastructure and wireless networks in a high-traffic healthcare environment

IT Support - Help Desk + Networking

IT Support - Help Desk + Networking

IT Support - Help Desk + networking

Installation internet and WAN links

support all DSL and HDSL users over the phone

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