Operations Manager
Abuelo Kuwait
مجموع سنوات الخبرة :16 years, 11 أشهر
• Plan and develop the overall restaurant marketing strategy, and implement innovative policies to improve productivity and sales.
• Manage and oversee the entire restaurant operation by providing a highly efficient and effective service.
• Monitor stock levels, reduce waste, and control costs while maintaining product quality.
• Ensure strict adherence to health and safety regulations, including food handling and sanitation standards.
• Analyze financial performance, identify variances, and implement cost-saving strategies to meet financial goals.
• Ensure the smooth execution of events, including menu planning and beverage service.
• Manage customer complaints, feedback in coordination with person-in charge in regards to the type of complaints and feedback.
• Manage the effective development and utilization of the team to maximize their contribution and future career growth.
• Coaching and mentoring restaurant management team so that they are focused on delivering desired results.
• Setting a plan for company expansion in terms of locations, staffing and all needs
• Planed, developed, implemented and overseed company initiatives and projects.
• Managed human resources and hiring process of new employees.
• Monitored the company finances.
• Controlled the operation cost to ensure optimum profits without harming the quality or customer satisfaction
• Participated in setting and selecting marketing promotion plans in coordination with marketing department.
• Enhanced the customer experience by improving the team service training
• Review the Restaurants purchasing plans in coordination with Purchasing & stores department, to make sure that all restaurant’s needs (Tools, Materials, equipment, etc., are fulfilled properly & to check the stock level on periodical basis).
• Executed inventory system for stock control, that led to decrease food cost from 43% to 32%
• Created and implemented a new menu in 4 months which caused to clarify the restaurant identity and boosted the sale by 10%
• Opened 4 new branches in 7 months
• Achieved a recruiting system that accelerated the recruiting process and lowered the staff turnover by 15%
• Generated an incentive program for managers that is based on achieved targets
• Enhanced the customer experience by improving the team service training
• Daily audit with the marketing department for the customer complaints and take the right action
• Managed random check for all branches to assure that operation is running smoothly
• Arranged weekly meeting with the cost and financial departments to control all the results
controlling all results related to the branches that I am handling
coaching managers and follow up on their performance
recruiting employees in all structure layers for all branches
creating and launching new projects for controlling the operation's expenses
Bachelors degree in Hotel Management