Georgia Giannouchou

-To deliver the highest standard of safety and customer service onboard all RoyalJet aircraft and contribute to consistent service excellence.
-To perform well under pressure, successfully prioritize and complete multiple tasks whilst exceeding Guests expectations and requests

-Worked with meticulous attention to detail throughout pre-flight safety and checks.
-Provide an outstanding costume service

- Supervised and coordinated daily operations, ensuring smooth and efficient service. - Managed a team of 5 staff members, including training, scheduling, and performance evaluations.
- Handled customer complaints and resolved issues to maintain a high standard of service and customer satisfaction.
- Ensured compliance with health, safety, and food hygiene regulations.
- Monitored inventory levels, placed orders, and managed supplier relationships to ensure adequate stock.
- Implemented and optimized workflow processes to improve efficiency and reduce costs.
- Assisted in budgeting, forecasting, and financial reporting.
- Led by example in providing excellent customer service and maintaining a positive work environment

•Notified clients regarding status of en route and delivery time to manage smooth schedule.
•Analysed best route for shipping to obtain faster delivery, providing secure measures.
•Evaluated import and export documents to validate compliance with regulations and procedures.

• Sold duty-free goods and advised passengers of any allowance restrictions at country of destination.
• Conducted thorough passenger safety checks, and post passenger security checks.

• Informed guests of daily specials and menu offerings to facilitate decisions.
• Resolved customer complaints promptly, escalating larger operational concerns to management.
• Adhered to quality expectations and standards.

• Worked collaboratively with kitchen and waiting staff to maximise service efficiency for optimised customer satisfaction.
• Created warm, welcoming restaurant atmospheres through expertly trained service and dining staff.