Admin, Operations, & Logistics
Advanced Cleaning Equipment Trading LLC
Total years of experience :9 years, 6 Months
Advanced Cleaning Equipment Trading LLC provides specialized cleaning and waste management products catering to different sectors. With our products, we aim to contribute to the well-being of the environment we all live in by creating better standards of hygiene and cleanliness. Our globally trusted products ensure that our customers continue focusing on their business and living while their cleaning needs are taken care of. We are the sole authorized distributor of the renowned Sagewash Sanitizing System in UAE. Certified by major governments and international institutes worldwide. It is a well proven and popular product across the globe.
Job Responsibilities:
Data entries thru Zoho Applications & MS Excel.
Scanning and uploading documents.
Posting expenses/bills thru Zoho Books application.
Making follow-ups on outstanding balances of customers.
Making follow-ups on tenders, work orders / purchase orders from customers.
Create and submit reports to customers.
Generate and submit invoices to customers.
Creating proposals & quotations.
Creating sales orders, delivery orders and receipt.
Integration & customization of Zoho applications for smooth workflow between employees
and for record keeping/tracking.
Ensuring that the assigned modules and accounts in the systems are updated.
Monitoring & responding emails.
Directly reporting to the division manager.
Processing supplier/vendor registrations in order to receive inquiries from clients.
Processing company and employee legal documents.
Internal & external coordination between co-workers and clients.
Coordinate with client departments: Cleaning Personnel and Supervisors, Technicians,
Maintenance Department, Facility Management, Property Management, Storekeeper,
Accounts and Purchasing, Housekeeping, etc.
Talking with clients over the phone to ensure maximum satisfaction.
Creating tasks for technicians and compiling their reports.
Ensuring personal and co-workers tasks are properly handled.
Going for customer site inspections if needed.
Going all over UAE with the Sales Person to visit existing clients and look for new client
opportunities.
Dropping off field technicians to the locations of their work.
Coordinating with local and international suppliers as well as service provider companies.
Processing shipments including clearances from ministries.
Arranging delivery via courier companies.
Receiving and checking deliveries.
MedSpecialized, Inc. is a HealthCare Software Company that provides support to US companies (Meditab Software Inc. and SuiteRx which have been in business since 1998). We provide an innovative suite of solutions that connect physicians, patients, pharmacies, laboratories and long-term care facilities to support the primary process of healthcare delivery.
Job Description:
Monitoring and maintaining computer systems applications. Be at the very busy frontline, dealing directly with customers who have technical issues related to the software.
Job Responsibilities:
* Providing client support and technical issue resolution via E-mail, phone, and other electronic mediums.
* Talking clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
* Installing and configuring software and applications.
* Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
* Logging client queries.
* Analyzing call logs to spot trends and underlying issues.
* Responding within agreed time limits to call-outs.
* Working continuously on a task until completion (or referral to third parties, if appropriate).
* Prioritizing and managing many open cases at one time.
* Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers, other helpdesk companies
* Supporting the roll-out of new applications.
* Maintaining and monitoring the application functionalities.
* Following diagrams and written instructions to repair a fault or set up a system.
Graduated at Saint Vincent's College with the degree of Bachelor of Science in Information Technology.