Pensions and Credit Life Manager - (Gulf)
MetLife Alico
Total years of experience :22 years, 9 Months
Pensions and Credit Life Manager - (Gulf) March 2013 - till date
Job profile:
Primary responsibility is to manage the Pensions and Credit Life Insurance business in the Gulf and Clients based globally with a team of 11 professional associates. MetLife delegated this additional portfolio for smoothly managing the Pensions portfolio over a period of 15 years.
Scope of Credit Life Insurance Responsibilities:
• Managing the team for Credit Life business process, operations and support processes.
• Re-inforcing the key initiative of Customer Centricity on periodic basis and ensuring service delivery is the purpose of all the Team members.
• Developing Training and process material for our business partners and Sales Team.
• Managing Credit Life Insurance business relationships with various banks in the Gulf region.
• Setting up Single point contact within MetLife Alico for each relationship handled with regards to daily business process operations.
• Developed and reviewed the Business Requirements Documents with the Vendor for the new policy administration system.
• Developing second line and Employee engagement.
Key Achievement:
• Ensuring all SLAs is within satisfactory limits and Service Delivery is on Track.
Pensions Manager February 1998 to Present
Starting working with Alico since 1998 as a Pensions Adminstrator and over 10 years attained the Management position to head a team of 6 associates in the Pensions department overlooking daily operations as well as delegating and monitoring tasks/responsibilities.
Assets Under Management in excess of $325 million and servicing clients in more than 25 countries ranging across 5 Continents and having more than 10, 000 members.
Scope of Responsibilities: • Maintained account relationships with multiple financial institutions throughout the Gulf and Middle East region.
• High Involvement in Budgeting and planning.
• Signing off on scheme valuations, reserves, profile liability report, regional report and home office reports.
• Accountable for the approvals of asset statements, commissions, quotations, purchases and redemptions of Units.
• Team building, training and supporting team members on aspects of Pensions administration and servicing schedules.
• Ensure that all compliance and procedures are in line with company requirements when issuing Policy Contracts, Plan Rules, Participant Booklets and Plan Installation Kits.
• Overseeing the Business Continuity Planning (BCP) and ensuring all Legal and Compliance initiatives are implemented and followed by the Team.
• Technical Specialties include Corporate Pensions Schemes (DC/DB); Individual Pensions; End of Service Indemnity Schemes and Annuities.
• Involved in development and launching of Corporate Pensions Products targeting the Gulf region.
Key Achievement:
• Directed the design, development and launched a fully automated in-house Pensions Administration and Services System (PASS) that improved internal databases to logically organize the investment mechanisms and overall quality of Pension services.
• Directed the development and launching of the new web portal for all our Corporate and Individual Pension Clients.
• Created and updating all system and process related documents for the business.
Emirates Airlines, Dubai - U.A.E October 1991 - January 1998
Projects Officer
Key Duties and Responsibilities: • Working with a Team of 6 Project Engineers for the induction phase and purchase of all new Boeing 777 and Airbus A330 airplanes.
• Inventory Control and Logistics Management for Buyer Furnished Equipment (BFE) and Seller Furnished Equipment (SFE) of new airplanes.
• Actively involved in following up on-dock delivery dates of airline equipment and preparation of documentation for sign-offs and acceptance.
• Updated project schedules, prepared presentations and meeting discussion documents.
• Coordinated the approvals process with the DGCA (Director General Civil Aviation) and the Quality Management section.
• Work with tremendous pressure in order to keep pace with the fast and competitive nature of job.
- Preparing Invoices.
- Maintaining Time keeping worksheets
- Preparing progress reports.
- Manpower Coordination