Officer, Incharge – Fraud & Authorisation
National Bank of Umm Al Qaiwain
Total years of experience :12 years, 6 Months
• Rule Implementation at Authorization and at Case Management Level
• Revision of STIP Parameters
• Implementation of Chargeback Rules & procedures in accordance with Visa Operating Regulations
• Authorizing Credit Card transactions & Visa and Master Compliance
• Interaction with Vendors for VbV Implementation & for new CMS Migration projects
• Handling of MIS & Reports Generation for the entire FMU Dept for local & international transactions done on credit cards on weekly, monthly and yearly basis and to identify key risk indicators and formulates MIS that accurately track these indicators
• Support litigation and fraud investigations. Review potential / existing issues and develop recommendations, compliance policies and technology and or business procedures
• Authorizing Credit Card transactions & Visa and Master Compliance
• Study & Analysis of complex usage patterns & trends of ‘CITIBANK’ Credit/Debit Card Holders and Savings/Current A/c’s & detect fraud. Fraud types classified as Mail Order, Counterfeit, Card Interception, Application & First party fraud
• Additional responsibilities include working aspects generated by Master/Visa Intelligence & Liaising with RM’s at associated branches to make complex decisions to high profile customers
• Handling of MIS & Reports Generation for the entire FMU Dept for local & international transactions done on credit cards on weekly, monthly and yearly basis and to identify key risk indicators and formulates MIS that accurately track these indicators
• Support litigation and fraud investigations. Review potential / existing issues and develop recommendations, compliance policies and technology and or business procedures
• Performs fraud prevention activities on deposit accounts, focusing on functions established to provide early warning signs of potential losses and participate in fraud control activities involving Kite Detection, Deposit Verification, Check Fraud, and Identity Theft
• Handling of MIS & Reports Generation for the entire FMU Dept for local & international transactions done on credit cards on weekly, monthly and yearly basis and to identify key risk indicators and formulates MIS that accurately track these indicators.
• Support litigation and fraud investigations. Review potential / existing issues and develop recommendations, compliance policies and technology and or business procedures.
• Performs fraud prevention activities on deposit accounts, focusing on functions established to provide early warning signs of potential losses and participate in fraud control activities involving Kite Detection, Deposit Verification, Check Fraud, and Identity Theft.
• Ensure expediency in transaction handling by meeting transaction turnaround standards and provide high quality customer service.
• Updating of Parameter’s as per Auth Flow and checking and modifying rules in Alaric Fractals based on latest Fraud Trend in the market. Implemented Temp Block option on Debit Cards/Countries on OP2 EFT Systems
• Take a leadership role in the planning and execution of investigations including: collection of documentary evidence to support allegations, coordinate investigation activities with other Departments, Identify and define fraud issues and root causes and provide effective recommendations and solutions.
• Handling of charge back for customers as per Visa & Master rules and regulations.
• Implementation of new process using Excel, Access and Oracle Data Warehousing.
Worked as Planning assistant in PCD and assisting the construction manager based on demonstrated work performance and dedication. To ensure the efficient day-to-day running of all business operations and provide confidential administrative support to the Project Manager and other Department Heads. Assist with HR functions, such as troubleshooting payroll and employee benefits issues.
• Updating schedules on Primavera.
• Preparing daily, weekly & monthly progress reports & Monitoring site progress.
• Maintain construction schedules on all assigned projects.
• Prepare detailed schedules and progress reports for all daily activities.
• Validate and approve all field generated change order requests given by customers.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Review files, records, and other documents to obtain information to respond to requests.
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person & Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Authorizing Credit Card transactions & Visa and Master Compliance.
• Ensure expediency in transaction handling by meeting transaction turnaround standards and provide high quality customer service.
• Study & Analysis of complex usage patterns & trends of ‘CITIBANK’ Credit/Debit Card Holders and Savings/Current A/c’s & detect fraud. Fraud types classified as Mail Order, Counterfeit, Card Interception, Application & First party fraud.
• Additional responsibilities include working aspects generated by Master/Visa Intelligence & Liaising with RM’s at associated branches to make complex decisions to status Premier/Gold & Platinum Cards Profiles
• Also assigned responsibility to Train & Mentor fresh Recruits on the floor to help them get accredited & work with high levels of energy & competence.
• Initiating Credit limit increase for customers based on declines & referrals handled at Referrals.
• Job demands working under high work pressure & meeting deadlines on a continuous Basis.