Ghada El Gendy

Responsibilities as a Personal Assistant to General Manager at Grand Rotana Resort & Spa:
- Handling all the daily operation documents needs with the concerning department.
- Assist to complete the hotel special projects & renovation.
- Planned the timetable schedule of business.
- Follow-up with internal departments heads for all pending issue concerning to the hotel operation.
- Attending meeting, recorded and distributes the minutes & follow up on action items.
- Write and distribute email, correspondence memos, letters and forms.
- Assist to prepare all kind of reports required by GM.
- Assist to finalize the financial and management reports with some analysis and presentation.
- Handling travel and accommodation requirements and ensured that those arrangements in place.
- Handling customer inquiries and complaints through our website & distributing to concerned management.
- Participate in the organization for the UN Climate Change Conference (UNFCCC COP 27) in inside the hotel, especially for VIP guests.
- Answer and direct phone calls
- Maintain filing system
- Order office supplies
- Update the hotel contact lists
- Submit the expense reports