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Ghada Mohammed Mohammed, trade finance staff

Ghada Mohammed Mohammed

trade finance staff·HSBC Global Service Centre

Egypt

Bachelor's degree, Business Administration And Information Technology

Work experience

Total years of experience: 4 years, 4 months

trade finance staff

August 2025 - Present

HSBC Global Service Centre

Cairo, Egypt

August 2025 - Present

Company industry:
Banking
Job role:
Banking

Operations Officer

July 2025 - Present

HSBC Bank – Trade Finance Operations

Cairo, Egypt Hybrid

July 2025 - Present

• Process and validate trade finance transactions in compliance with international regulations and
internal policies.
• Ensure adherence to risk management and compliance standards.
• Collaborate with internal teams and clients to resolve transaction issues efficiently.
• Contribute to process improvement initiatives to enhance operational performance.
• Maintain accuracy and timeliness in high-volume transaction environments.

Company industry:
Banking
Job role:
Management

Senior Trainer

July 2023 - June 2025

Amazon (Contact Center)

Cairo, Egypt

July 2023 - June 2025

• Delivered training programs to improve employee performance and service quality.
• Monitored and evaluated KPIs and performance metrics.
• Provided coaching and mentorship to support employee development.
• Developed and updated training materials and SOPs aligned with business goals.
• Improved team productivity and customer satisfaction scores.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Training and Development

Trainer

January 2023 - July 2023

Concentrix - Egypt

Cairo, Egypt

January 2023 - July 2023

• Conducted onboarding and refresher training sessions.
• Assessed training effectiveness and implemented improvements.
• Supported employee readiness and performance tracking.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Training and Development

Customer Service Representative

October 2022 - January 2023

AT&T;

Cairo, Egypt

October 2022 - January 2023

• Handled customer inquiries related to orders, returns, and account issues.
• Achieved high customer satisfaction and resolution rates.
• Maintained accurate records using internal systems.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

February 2022 - October 2022

Concentrix - Egypt

Cairo, Egypt

February 2022 - October 2022

• Resolved billing, technical, and service-related issues.
• Consistently exceeded KPIs for call handling and customer satisfaction.
• Strengthened problem-solving and communication skills.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

University Of Business And Technology

August 2025

August 2025

Bachelor's degree, Business Administration And Information Technology

Egypt

Helwan University

January 2025

January 2025

Bachelor's degree, Administration And Information Systems

Egypt

Skills

Trade Finance
Expert
Trade Finance
Expert
Load
Expert
Load
Expert
Customer Service
Expert
Customer Service
Expert
Learning and Development
Expert
Learning and Development
Expert
Training
Expert
Training
Expert
BANKING SERVICES
Intermediate
BANKING SERVICES
Intermediate
COACHING
Intermediate
COACHING
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
INTERNATIONAL FINANCE
Intermediate
INTERNATIONAL FINANCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
TRADE FINANCE
Intermediate
TRADE FINANCE
Intermediate

Languages

Arabic
Beginner
English
Beginner